Arbetsbeskrivning

Are you a Senior Service Leader who wants to take the next step in your career and develop in a global company? Are you experienced in the telephony area with a service management mindset? Read more and apply below!

Friday are now on behalf of our client looking for a Service Leader within the Telephony Area. In this position you'll get the opportunity to develop within Service Management in a multicultural environment by maintaining, developing and implementing Telephony services. As a Service Leader your main responsibility will be to ensure the quality of the services and the stakeholders that our client work with. You'll be a part of negotiation processes as well as the ongoing evaluation of suppliers. As a Service Leader, you will also get the opportunity to work strategically with budgets, contracts and define KPIs for the team. Furthermore, the position includes defining and analyzing the lifecycle of product which requires a big technical interest and curiosity for new technologies as well as an eagerness to always find new ways of working.

• 2-5 years of experience within service delivery management.
• Experience working with stakeholders and suppliers.
• Knowledge within telephony area, preferably within IP Telephony and Contact Center Service.
• Knowledge within ITIL and SIAM.  
• Strong technical interest.
• Fluent in English, both written and spoken, since it's used in the daily work. 

It is meritorious if you:

• Are fluent in Swedish, both written and spoken.

A great emphasis will also be put on personal suitability where we believe that you are an analytical problem solver with strong communication skills. We also believe that you as a person is responsible with a strong leadership as well as a leadership over others. You value good communication in the team and can push, guide and lead your colleges to continuously strive further.

This is a consulting assignment, which means that you will be employed by Friday. The ambition from both the client and our side is that you thereafter will be employed by our client.

• Employment type: Full-time.
• Start date: As soon as possible/according to agreement.
• Location: Gothenburg.
• Contact person: Hanna Lejon.
• Salary: Fixed monthly.

Apply by clicking the link below. Remember to be quick with your application as we make continuous selection of candidates, and the position can be filled before the application deadline is due.

By being a partner to our clients and candidates, we strive to find the best match for you both. We achieve this by really getting to know our clients and candidate’s needs! Of course, we will ensure that requirements and skillsets match. But above all, we focus on the importance to find harmony between values and corporate culture which both candidate and client considers optimal.

Our passion is to help people find their dream job within the IT & Tech field. This ambition is a big part of the reason why Friday was founded, aiming to find that workplace that gives you the Friday feeling – every day!

We mainly focusing on young engineers who are at the beginning of their careers or soon graduating from university within the IT and Technology field. Our belief is that people reach their fullest potential when looking forward to going to work each day. ”Friday – everyday”, how about that?