Arbetsbeskrivning

ALS provides a broad range of testing and analytical services to a wide variety of end markets and industries around the globe. We continue to remain at the forefront of the testing services industry, building an enviable reputation.

Junior IT Support

The ALS Northern Europe region is a part of the ALS Group. The sub-region consists of approx. 600 employees with laboratories in Denmark, Finland, Norway and Sweden.

Location: Sollentuna & Danderyd, Sweden

About the Position

Join ALS as a Junior IT Support and play a key role in managing and optimizing our IT infrastructure. Your responsibilities will include diagnosing and resolving hardware, software, and network issues, improving system functionality, providing remote technical support, ensuring IT compliance, and participating in local and sub-regional IT projects. This role is ideal for someone with a passion for IT, strong problem-solving skills, and a commitment to continuous professional development.

Specific Responsibilities

• Record and address incidents/service requests, through our helpdesk system.
• Oversee, set up, and maintain IT devices for end-users.
• Actively monitor systems for vulnerabilities and respond promptly to any security incidents.
• Manage and implement updates for software and hardware.
• Contribute to a range of IT projects, supporting delivery and implementation. Work closely with other IT teams to ensure cohesive IT operations and project alignment.
• Maintain and update an inventory of IT components and equipment.
• Maintain and update IT-related documentation to meet ISO accreditation standards and ensure IT operations comply with regulatory requirements.
• Participate in budget planning for IT expenditures.
• Communicate and coordinate with third-party support and vendors.
• Travel to various locations for on-site resolution of issues not manageable remotely.

About you

Skills and Behaviours:

• Windows clients and servers (physical and virtual)
• Experience with virtualization tools such as Hyper-V
• Helpdesk ticketing systems (ticket lifecycle, ITIL basics)
• Demonstrated ability to create clear and concise documentation, end-user guides, how-to guides, and technical process guides
• Proven experience in IT support, preferably in a laboratory or ISO-regulated environment
• TCP/IP networking - basic principles and active troubleshooting
• Proven proficiency in mainstream applications, including Microsoft Office
• Office 365 – knowledge including Teams, Exchange Admin & SharePoint
• Knowledge of Active Directory
• Experience working with hardware vendors and 3rd party service providers
• Motivated to stay updated with IT trends and technologies through continuous learning
• Strong communication skills with a patient and understanding approach to resolving user issues
• You are motivated, with a strong drive to excel in your role
• Proven capability to prioritize tasks effectively and meet demanding deadlines
• You are a collaborative team player who works well with others
• Willingness and ability to travel to remote sites for IT service provision and maintenance activities
• A valid driver’s license is required

Experience and Qualifications:

• At least 1-3 years of experience as an IT Technician within an enterprise environment
• Tertiary qualification in IT and/or extensive practical experience
• Full professional proficiency in English and Swedish is essential.

What can you expect from us?

• At ALS we believe that the people we employ are what makes ALS the great company it is today
• An excellent opportunity for a motivated and skilled person looking to develop a career within an international company
• A global network with a lot of peers to support your success in the region
• An inclusive, global company where your opportunity to make an impact is endless

Looking for further details?

• The position is a permanent employment on a full-time basis with 6-month trial period.
• Please contact Abubakar Saddiq, Interim IT Operation Manager EU Northern Europe Russia/Central Asia/Saudi Arabia, [email protected] , for further details about the position.
• If you think that the position description matches you, we highly encourage you to apply as soon as possible as we will interview candidates continuously. If you don't match all the requirements, please demonstrate how your interest in ALS might compensate for this.

Apply by providing a cover letter and CV in English.