Arbetsbeskrivning

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description

We are currently looking for an experienced IT Technician to work in a consultant role supporting end users in a fast-paced and service-oriented IT environment.

What You Will Work On

• Receive, analyze, and resolve incoming IT support requests and incidents
• Troubleshoot and resolve hardware and software-related issues
• Work with ticket handling, prioritization, escalation, and follow-up activities
• Provide both on-site and remote IT support to end users
• Support workplace IT environments and end-user devices
• Perform user administration and account-related support tasks
• Ensure high service quality and positive user experiences
• Support Microsoft 365 and Windows-based environments
• Collaborate with users, colleagues, and technical teams in daily support activities
• Contribute to structured and efficient IT support processes
• Assist with endpoint and workplace technology troubleshooting
• Support ongoing operational IT activities in enterprise environments

What You Bring

• Good knowledge of Windows environments and Microsoft 365
• Experience with user administration and account management
• Basic understanding of networking concepts and infrastructure
• 2–3 years of experience within Service Desk or IT Support environments
• Experience using remote support and troubleshooting tools
• Strong communication and customer service skills in Swedish and English
• Ability to troubleshoot both hardware and software-related issues
• Structured and service-oriented approach to support delivery
• Ability to prioritize and manage multiple support cases simultaneously
• Strong collaboration and problem-solving capabilities