Arbetsbeskrivning

We are looking for a Global Service Desk - Swedish/Spanish/English for a global company in Lund.

Start is in September 2026, 12-months limited contract to begin with, possibility of extension after that.

You will uses the knowledge to improve business processes by analyzing company's needs and implementing solutions. Some of their responsibilities may include: Defining technical architecture, Training team members, Monitoring and testing implemented tools, and Solving complex situations.

Main responsibilities:

• Comply to and promote recommended processes and standards.

• Strive to solve tickets according to SLA, KPI’s and ticket handling documents.

• Identify incidents that might be potential problems according to problem manage-ment process.

• Receives and prioritizes issues and forwards using appropriate escalation proce-dures

• Collaborate with global and local support teams.

• Train and inform users promoting them to be self-sufficient.

• Update documentation / shared information on the service desk web portal

Technical skills:

• Provided support using phone and remote control.

• Extensive hands-on experience with latest Microsoft products.

• This includes Windows 10/11, Office 2016 / O365, Microsoft Teams and OneDrive.

• Hands-on experience with computer hardware.

• Ability to read, understand and follow technical documentation, routines and pro-cesses.

• A typing speed that exceeds 200 characters per minute.

• ITIL v3.0 Foundation

• Excellent spoken and written English/Spanish/Swedish

Personal Skills:

• Good analytical, investigational and troubleshooting skills.

• Have the skills to manage stakeholders.

• Multitasking, having the ability to perform several tasks at the same time.

Soft skills:

• Service minded and flexible.

• Passionate to learn new things.

• Team player with natural talent in working with people.

• Can work under pressure and manage stressful situations confidently & effectively.

• Good awareness and appreciation of social and cultural differences.

• Structured and organized. Ability to handle work tasks in a structured way, finalizing the tasks at hand to enable good control.

• As a person you are reliable and analytical person who always takes accountability/responsibility and take feedbacks positively.

• Self-educated, versatile, and have listening, curiosity, and rigo

Experience:

• Provided support using webchat and remote control.

• Worked in a global, multicultural environment.

This is a full-time consultant position in Lund through Incluso. Start is in September 2026, 12 months limited contract to begin with. This role is 100% onsite in Lund.

Please submit your CV as soon as possible since we will review the applications on an on-going basis.

For more information about this role, please contact Marianne Nilsson recruiter at Incluso.