Arbetsbeskrivning

We are on the journey to transform our digital capabilities, bringing core business processes, people, data & technology together - an enabler for IKEA to become an even better home furnishing retailer in the future. A journey that needs passionate people who embrace change, dare to question and want to make a difference. If that sounds like you, come and join us. Together we can do great things.

Job Description

As a Business Process Partner, you play a key role in strengthening IKEA’s ability to work in effective, efficient, and end‑to‑end aligned way across the value chain. You shape, improve, and maintain business processes within your scope, always with the IKEA totality and long‑term development in mind.

Working closely with Business Process Owners (BPOs), process leaders, digital product teams, and operational stakeholders, you translate business needs into scalable, future‑ready process solutions.,You will help prevent sub‑optimisation, identify opportunities for improvement, and strengthen operational excellence—today and for the future.

Buy taking a holistic view of how we work we aim to improve how we deliver results in the business reality. While making sure that processes follow the BPM standard.

In this role you will work with the Business Process Management processes and frameworks, setting the foundation for how we work with business processes as such across Inter IKEA and you have an extra eye for either ensuring communication, change and learning, Improvements and related methods, process modelling or process performance. You will work in Operations management, Process & Capabilities.

Your key responsibilities include:

• Gathering and documenting business requirements together with Business Process Owners for process improvements and development initiatives
• Defining and supporting process measures and KPIs to enable effective performance monitoring and continuous improvement
• Analysing process performance data, identifying root causes, risks, and improvement areas, and supporting compliance with relevant regulations
• Observing and engaging with process performers to understand business reality, pain points, and future opportunities
• Modelling and documenting processes according to the Business Process Framework, ensuring clarity and usability
• Collaborating with digital product teams to ensure digital solutions and data models reflect true process needs
• Securing clear interdependencies, such as data exchanges across processes
• Identifying and driving standardisation opportunities across teams and functions
• Bringing in new perspectives by monitoring trends, research, and technologies in process development
• Supporting competence development by identifying skills needs and contributing to role profiles and capability building networks
• Actively enable change management by: Translating process changes into clear, practical impacts for ways of working
• Supporting stakeholders through transitions by enabling understanding, buy‑in, and adoption
• Contributing to communication, training needs, and readiness activities related to process changes

Who you are

You are driven by a strong belief in continuous improvement and sustainable development. With a humble, curious, and hands‑on mindset, you enjoy working closely with others to solve problems and make things better—together.

You are someone who can understand business reality and build trustful relationship that can support deliverables towards the organization.

You are collaborative and structured, comfortable moving between the big picture and the details. You thrive in complex environments and have the ability to simplify, engage, and inspire others to adopt new ways of working. You lead primarily through influence and trust, always anchored in IKEA values and a totality mindset.

You bring strong analytical skills and take a thoughtful approach to change, balancing operational realities with long‑term needs. Clear communication comes naturally to you, and you enjoy facilitating discussions that align diverse stakeholders around shared goals.

Qualifications

To be successful in this role, you bring:

• Experience working with cross‑functional stakeholders and leading process‑related initiatives
• Good understanding of change management and experience leading change through indirect leadership
• Strong understanding of the IKEA value chain, process landscape, business model, and total cost approach
• A collaborative, communicative, structured, analytical, and solution‑oriented working style, with totality (full integrated value chain) always in mind
• Experience in business process development, process mapping, or process governance
• Solid knowledge of Business Process Management methods, tools, and frameworks