Arbetsbeskrivning

Job Overview:

Our client is seeking an experienced ITSM Specialist to take ownership of IT Service Management practices and drive the ITIL strategy across the organization. This role will primarily focus on managing and optimizing the ITSM platform (Ivanti), while ensuring seamless integration of ITIL processes across IT, Finance, and HR functions.

The position requires a proactive professional who can lead initiatives, collaborate across departments, and continuously improve service delivery through structured ITSM frameworks.

Key Responsibilities:

• Take full accountability for the organization’s ITSM platform, ensuring it aligns with business and stakeholder requirements.
• Oversee system configuration, enhancements, and deployment of the ITSM tool to maximize operational efficiency.
• Partner with IT and cross-functional teams to ensure the platform effectively supports service delivery processes.
• Drive ITSM-related initiatives and projects to expand tool capabilities across various business units.
• Design, implement, and continuously refine ITIL-based processes in accordance with industry standards and organizational needs.
• Lead cross-departmental efforts to introduce new ITSM processes or enhance existing workflows.
• Act as Product Owner for the ITSM function by managing backlog priorities and aligning deliverables with strategic goals.
• Engage with stakeholders to gather insights and define roadmap, vision, and functional requirements.
• Conduct training sessions on ITSM, ITIL, and Agile methodologies for internal teams.
• Develop structured training documentation and learning materials to support knowledge sharing.
• Identify opportunities for process and tool improvements based on user feedback and operational insights.
• Implement solutions that enhance service quality, efficiency, and overall performance of IT services.
• Ensure successful execution and adoption of ITSM improvement initiatives through effective project ownership.

Required Experience:

• Minimum 5+ years of experience in ITSM/ESM environments (e.g., Service Owner role)

Educational Requirements:

• ITIL Foundation v4 certification or equivalent (mandatory)
• Additional ITIL certifications are considered advantageous
• Agile certifications (Scrum Master and/or Product Owner) or relevant practical experience preferred

Required Skills:

• Strong expertise in ITIL Process Management
• Experience in Service Ownership and ITSM/ESM domains
• Proficiency with Ivanti ITSM tool (or similar platforms)
• Good understanding of Agile methodologies
• Ability to manage multiple stakeholders in a multinational environment
• Strong analytical, structured, and solution-oriented mindset
• Excellent communication and coordination skills

Preferred Skills:

• Advanced ITIL certifications
• Scrum Master or Product Owner experience

Language Requirements:

• English – Advanced (written and spoken)
• Swedish – Advanced (written and spoken)

Application Method: Interested candidates can apply by sending their profile to [email protected]