Arbetsbeskrivning

Cambio is one of the Nordics' leading suppliers in e-health with a comprehensive offering for the entire health and care chain. Our e-health solutions supports health care professionals in their daily work and offer patients safer and more easily accessible care. We are proud to be an important part of Swedish healthcare. We are growing continuously and now have about 1000 employees in several countries.

The position

As IT Application Support Manager, you are responsible for leading a team of 15 people based in Linköping and Stockholm. The team focuses on 3rd line support of our end-users and customer organizations in the usage and management of Cambio’s commercial applications, with a special focus on Cambio COSMIC, our EHR system. The team is diverse in terms of level of seniority and technical background, but all team members are service minded and enjoy diving deeply into technical issues.

You will be part of the IT Management team and responsible for planning the work in close collaboration with the other members of the team. You will also lead your team in the day-to-day work, and you will develop, implement, and improve support processes as well as collaborations with other teams at Cambio.

Our customers are at the heart of everything we do. We focus on delivering cutting-edge e-health solutions, and your team will work with both external and internal customers. With Cambio’s strong development teams, there is always a new service or feature ready to be launched!

We offer:

• An important leadership role where you inspire and support your team’s growth while contributing to the success and continuous improvement of our service organization.

• Broad contact areas – from end users to IT specialists and leaders at all levels of the organization.

• An opportunity to actively shape how we work and drive efficiency by leveraging AI and Copilot.

• The chance to work with driven and dedicated colleagues who truly care about our customers and the positive impact we create for society.

• You’ll join a welcoming organization with a warm and inclusive culture, where teamwork and open collaboration are at the heart of everything we do!

Responsibilities

• Lead and inspire your team– from recruiting new talent to supporting their growth through performance reviews and development opportunities.

• Develop support processes both within the team, but also between different teams, in collaboration with other leaders and team members.

• Ensure compliance with Cambio’s support agreements. Increase customer and end-user satisfaction, as well as SLA compliance. Providing value for the customers and end-users is at the heart of this position.

• Be a key player in the IT management team, helping shape strategy and spotting smart tech solutions that boost how we work and help us reach our goals.

• Build strong internal relationships, working closely with stakeholders across the organization to ensure alignment and smooth collaboration. You will work especially closely with 1st and 2nd line support, IT operations, and product owners.

About you

You have experience leading larger teams and have worked in medium to large-sized organizations. You are familiar with environments that include a high number of employees and varying levels of digital maturity. Your solid understanding of technology enables you to recognize the challenges end-users face in their daily interaction with IT products. In this position, prior experience from support organizations is highly valued.

You thrive in fast-paced environments and have a structured approach to geting the right things done, at the right time, in the right place. You are a natural networker, with strong social skills, you can as easily communicate with the nerdiest of techs as well as to executive stakeholders.

Leadership at Cambio builds on trust, openness and safety. It is important for us to treat everyone with dignity, respect and fairness. We use failures as learning opportunities and a way to stimulate development. Our leaders must always “walk the talk” and lead by example.

Requirements

• Minimum of three years in IT management or a similar leadership role.

• Experience working with application support, preferably in application management within a software company or a similar environment.

• Solid understanding of application management, covering the full lifecycle from deployment to retirement.

• Excellent communication skills in both Swedish and English.

Additional information:

Place of employment: Linköping 

Scope: Full-time, hybrid work model (three days per week in-office)

Form of employment:Permanent employment, 6 months trial period

Additional Information:The role involves access to sensitive information, therefore a background check will be conducted on the final candidate.

The recruitment process will include a problem-solving test as well as a personality test.

We review applications and conduct interviews on a rolling basis, so we encourage you to apply as soon as possible via the link. We look forward to receiving your application!