Arbetsbeskrivning

Work on complex infrastructure data at global scale

ServiceNow is at the heart of how ASSA ABLOY delivers and manages IT services globally. In this role, you will ensure the platform is trusted and effective — with high-quality CMDB data, reliable Discovery processes, and a scalable architecture supporting a complex international environment.

Your work will define how infrastructure, services, and dependencies are modelled, governed, and consumed through the ServiceNow CMDB across a global organisation.

The role

You will be driving key areas of the ServiceNow platform, with a strong focus on CMDB and Discovery. Working closely with ServiceNow Solution architects and infrastructure and service management teams, you will translate technical and business needs into reliable, well-governed platform solutions that scale across a global environment.

You will act as a senior technical reference point, helping to strengthen standards, improve consistency, and drive long-term platform quality and stability.

What you will work on

• Design and develop ServiceNow solutions aligned with infrastructure and service needs
• Own and improve CMDB structure, data quality, and lifecycle management (CSDM alignment)
• Configure and optimise ServiceNow Discovery and related integrations
• Develop scoped applications, scripts, and integrations using platform best practices
• Ensure platform security, stability, and compliance with internal standards
• Collaborate with IT teams to model services and dependencies accurately

What will help you succeed

• Strong hands-on experience as a ServiceNow Developer in enterprise environments
• Deep knowledge of CMDB, CSDM, and service modelling
• Proven experience with ServiceNow Discovery and infrastructure data sources
• Good understanding of IT infrastructure (cloud, on-prem, networks, servers)
• ServiceNow System Administrator certification (additional certifications is a plus)
• ITIL knowledge and experience in global organisations

Why ASSA ABLOY

You will join a global organisation where ServiceNow is a core platform for IT operations, directly influencing how services are delivered and understood worldwide.

This is an environment where technical ownership matters and where improvements to data quality and platform structure have real operational impact.

• Meaningful mission: Improve the accuracy and reliability of global IT service data
• Innovation and scale: Work in a complex international ServiceNow environment with deep CMDB and Discovery integration
• Autonomy and trust: Take ownership of technical decisions and influence platform standards
• Growth and development: Strengthen your position as a senior ServiceNow specialist
• Work–life balance: Hybrid working with a pragmatic, Scandinavian approach to work

Ready to take ownership of ServiceNow at scale?

If you enjoy solving complex CMDB and Discovery challenges and want to shape a platform used across a global organisation, we would like to hear from you.

Apply today — we review applications continuously.

We’re committed to building diverse, inclusive teams and encourage applications from all who see themselves thriving here. To make sure your personal data stays protected, we do not review applications sent via email or post. If you have questions about the role or process, contact Léa Rein, Senior Talent Acquisition Business Partner at [email protected].

Let’s create a safer and more open world — together.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.