Arbetsbeskrivning

Do you have a genuine interest in Linux and a passion for helping others solve technical challenges? As a Linux Helpdesk Technician at Axis, you'll be a key part of keeping thousands of colleagues productive every day - while growing your skills in an environment that values both service and innovation. Join us at our HQ in Lund!

Who is your future team? Our IT Helpdesk team provides 1st line support to several thousand colleagues in Sweden, and also acts as 2nd line support for our global Helpdesk contacts. The team consists of 40 dedicated professionals, organized into functional areas covering internal systems and access management, Windows, Linux, Mac, telephony, and conference rooms.

As a Linux Helpdesk Technician, you'll join a tight-knit team of four with joint responsibility for around 2,000 Linux clients. Together, the Helpdesk team strives for one thing above all: outstanding user satisfaction through short response times and a professional, helpful approach.

What you'll do here as Linux Helpdesk Technician You'll be a vital link in Axis' IT delivery, helping colleagues overcome technical obstacles and keeping their Linux environments running smoothly. Your daily work is characterized by problem-solving and service - and beyond day-to-day support, you'll also have the opportunity to work proactively and contribute to the future of how we support our users.

• Provide support via our ticketing system, telephone, remote tools, and on-site visits

• Install, configure, and deliver Linux clients using Ubuntu and FAI (Fully Automatic Installation), among other tools

• Troubleshoot hardware and software issues in a Linux environment

• Create and maintain technical documentation

• Staff the walk-in service desk approximately half a day per week, assisting colleagues with computers, phones, and equipment

• Identify and resolve issues proactively before they affect users, for example using tools like Ubuntu Landscape

• Contribute to future initiatives involving AI-supported solutions and self-service opportunities for users

Who are we looking for? We're looking for someone who combines technical knowledge with a genuine desire to help others. You take responsibility for your tasks and act proactively - always looking for ways to improve. With your clear and pedagogical communication style, you can explain technical solutions in a way that makes sense to any audience. You're a collaborative team player who values diverse perspectives, and you're structured enough to drive your own cases forward independently. For us, your willingness to grow and develop in the role is just as important as your professional background.

We'd love to hear that you have:

• Relevant IT education with a focus on Linux

• Experience with client support in a Linux environment

• Experience working with ticketing and case management systems

• Fluent in Swedish and English, both written and spoken

Bonus points if you also bring:

• Familiarity with Ubuntu, FAI or CFEngine

• Working knowledge of ServiceNow

• Experience managing larger initiatives, such as OS rollouts

• Familiarity with Windows, Mac, mobile devices, or conference room technology

• Experience with Ubuntu Landscape

• Working knowledge of Bash and Python

We are a world leader in network video, where cutting-edge technology meets global impact. Here, you'll contribute to meaningful projects that shape the future of security and surveillance - developing solutions used worldwide.

As a fast-growing company, we offer exciting career opportunities. You'll grow professionally through continuous learning, supported by a collaborative team that values creativity, innovation, and work-life balance.

Our Lund HQ Campus, including the impressive Grenden building, offers a dynamic environment with spaces crafted to encourage collaboration - whether through informal "fika" chats, formal meetings, or after-hours activities. Check it out: Axis HQ

Your well-being matters to us. We offer a range of benefits, including a company bonus, Friday cake, wellness allowance, health insurance - and even your own Axis bicycle.

Curious to discover more? We have a host of places where you can learn more about Axis, our products, solutions, company culture, and what working at Axis is really like.

Check out:

Life at Axis blog

Engineering at Axis blog

Innovation at Axis

Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success. We welcome all applications.

Please note that due to the holiday season, response times may be longer than usual. We appreciate your patience and will get back to you as soon as possible.

If you have questions about the position, please reach out to recruiting manager Anders Rönnerstål at +46 46 272 18 00 (Switchboard)

Start date: By agreement

Working hours: 08:00-17:00, on-site in Lund