Arbetsbeskrivning

Oneflow is a rapidly growing tech scale-up located in the heart of Stockholm. We have created a platform that automates the entire contract process from start to finish, all in one place. Turning clunky, static contracts into customer-oriented, digital contracts that feel like magic.

Who you are

You’re a commercially minded Customer Success leader with experience guiding teams across multiple markets. You know how to lead through team leads, balancing strategic direction with a hands-on understanding of the day-to-day realities of Customer Success.

You thrive in an international environment and have worked with customers of varying sizes and complexity, including enterprise-level organizations. You understand how Customer Success, Sales, Marketing, Partnerships, and RevOps work together across the customer lifecycle—and you actively collaborate across functions to drive retention, expansion, and long-term customer value.

You’re neither a purely top-down executive nor just an operational individual contributor. Instead, you shine in the space in between: close enough to the details to make smart decisions, and senior enough to set direction, drive change, and develop leaders.

What you'll do

• Lead and develop the Customer Success organization across multiple markets through team leads, ensuring strong performance, alignment, and continuous growth
• Own and drive key Customer Success outcomes such as retention, net revenue retention, customer satisfaction, and long-term customer value
• Partner closely with Sales, Marketing, Partnerships, and RevOps to optimize the end-to-end customer lifecycle, including handovers, renewals, and expansion
• Build and evolve scalable Customer Success processes, structures, and ways of working that support both local markets and global customers
• Act as a senior point of escalation and engagement for strategic and enterprise customers, while staying close enough to the operation to drive meaningful change

Skills and requirements

• 7+ years of experience in Customer Success, Account Management, or a similar commercial role within SaaS or technology-driven companies
• Proven experience leading and developing managers or team leads, preferably in a multi-market or international setup
• Strong commercial acumen with experience managing enterprise customers and complex, multi-stakeholder organizations
• Demonstrated ability to collaborate effectively with Sales, Marketing, Partnerships, and RevOps to drive retention and expansion
• A hands-on, change-oriented mindset with the ability to combine operational understanding with strategic leadership

Why you’ll love working at Oneflow:

• Fast-growing tech scale-up with a fantastic culture (eNPS above industry average)
• Work in a team with clear goals and a shared vision
• Wellness allowance, insurance, and pension plan included
• Modern office and fun team activities to keep you connected
• Collaborate with inspiring colleagues in an open, inclusive environment

Come work with us

We value gender equality and diversity in organisation, so we strive for a team that reflects the diversity in today's society. At Oneflow we currently have 34 nationalities and are proud of an extremely diverse workplace. Our recruitment is based on competence.

The recruitment process begins with an interview with Aleksandra from Talent Acquisition. Next, you will complete a personality and logic test, followed by an interview with the hiring manager, an assignment, and participation in a case interview.

We can’t wait to meet you! 🎉

Visit our website for more information about our product and Oneflow. Visit our career page for more information about our culture and future colleagues. 💜

One more thing before you hit “Apply”

We really want to get to know you and not the AI version of you. No need to overthink it or try to sound a certain way. We care more about your thoughts and who you are. Speak from the heart and we’re listening!💫