Arbetsbeskrivning

Are you a service-minded person who enjoys solving technical problems and streamlining workflows and systems? Then this is something for you, we are currently looking for a System Support Technician to join us at the HQ in Lund. Your future team The System Support team is a prestigious team of nine skilled technicians. Now it is time for the team to expand its area of responsibility with more systems to support and therefore we are looking for another team member. The team is part of the IT Helpdesk which provides support to all Axis employees globally. The role as a System Support Technician Your main responsibility is to maintain and provide first line support for a range of our systems including Salesforce, CRM, and authorisation administration. Some of your work tasks: * Support via case management system ServiceNow * Authorisation management to systems * System support, which includes troubleshooting and problem solving and possibly escalation to 2:line support * Create and further develop documentation and our workflows * Co-operation with other teams where there are system connections Who are you? You probably have an educational background in IT with a strong user focus. You have an interest in learning how different systems work and connect. Being a team player and sharing your knowledge comes naturally to you as well as being easy to engage in your daily work. In addition, we believe that you are a person who has the ability to prioritise and work in a structured way, and who is easy to engage in daily work. Requirements: * You speak and write fluent Swedish and English as we also provide global support * Previous work experience of support * Experience of the ServiceNow case management system is an advantage What Axis has to offer By joining Axis, you will embark on an exciting journey of personal and professional growth. We will offer you a great introduction to Axis with training. Our team will support you but also listen to your experiences and give you freedom to explore and realize your ideas. We are a fast-growing company that can offer you great career opportunities and a competitive package of benefits. In exchange for your dedication, Axis offers you a job in an open, friendly, and professional environment. We work in an innovative and global organization that takes great pride in delivering world-class, high-quality products, services, and solutions to our customers. Working with us gives you an excellent opportunity to develop in an organization promoting professional and individual growth. You will have a role where your operational effort really will be of great impact to the overall success of Axis. We want you to enjoy working with us, which is why we offer benefits such as flexible working hours, morning "fika" every day, Friday cake, company bonus, wellness allowance, health insurance and your very own Axis bicycle - to name a few. We also provide a brand new training facility free for every Axis employee. You can see it here Axis HQ We believe in sustainability, equality and inclusion. Read more here Axis is an organization that values creativity and promotes teamwork and openness. With us you will grow both personally and professionally. You will be part of a team of great colleagues that enjoy going to work in the morning. Welcome! Curious to discover more? We have a host of places where you can learn more about Axis, our products, solutions, company culture, and what working at Axis is really like. Check out: Life at Axis blog Engineering at Axis blog Innovation at Axis Ready to Act? Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success. We welcome all applications. We go through applications continuously so don't wait - send in your application today! In case of questions, please reach out to recruiting manager Helene Löfqvist 076-175 46 59