Arbetsbeskrivning

Job description

Are you someone who is passionate about providing the very best service and enjoys being the one who helps customers make the right decisions using your communication skills? Do you communicate fluently in Danish, both spoken and written? Then we at Randstad Gothenburg may soon have the next assignment for you!

We are now looking for a Danish-speaking customer service representative for exciting new assignments in Gothenburg.

As a customer service representative, you will mainly work with incoming inquiries from customers via phone, chat, and email. You will be a central point of contact for customers, focusing on communication and follow-up. An important part of the job is offering customers tailored solutions to their requests.

As a consultant with Randstad, you are employed by us and work on-site with one of our clients. You have the same benefits with Randstad as with other employers, including collective agreements and perks such as wellness allowances, occupational health services, insurance, and discounts on gym memberships. Additionally, you are offered a wide range of career opportunities, exposure to different corporate cultures, and experience across various industries, helping you develop your skills and build a strong CV. The role may involve many contacts, so good teamwork and communication skills are essential. We see you as a driven individual who is used to working independently. If you are looking for an employer that offers diverse assignments and opportunities to expand your professional network, you will thrive with us.

Responsibilities

The tasks include, among other things:

• Ongoing work with handling customer feedback.
• Answering customer inquiries via phone, email, and chat.
• Following up and ensuring that customer requests and issues are resolved satisfactorily.

Qualifications

We are looking for someone who:

• Is fluent in Danish, both spoken and written.
• Has experience in customer service or similar.
• Has an interest in working and communicating with people.
• Is proficient in using computers.
• Has a high school diploma.

About the company

Randstad

At Randstad, we see the possible in people. With business all over Sweden and in all areas of expertise, we help people find work that feels good, where they get the opportunity to develop and realize their true potential.

With close to 600 000 employees in 38 countries, Randstad is the global leader in the HR services industry. Our mission is to become the world’s most valued working life partner. By combining our passion for people with the power of today’s technology, we support people and organizations in realizing their true potential. We call it Human Forward.