Who are we?

Tech Mahindra is part of the Mahindra Group and was founded in India in 1945. Since then, the company has expanded and is now a multinational company with 260,000 employees in over 100 countries. The vision of Tech Mahindra to make other organizations better and more cost-effective through the use of modern digital solutions.

We look forward to welcoming new colleagues to be part of our growth and help shape the company's development.

Why work at Tech Mahindra?

• You will be part of a multicultural environment, where you will have colleagues and friends from all over the world. Thrive in a dynamic and enjoyable workplace enriched with regular celebrations, wellness activities, and great team spirit.
• Development Opportunities: Advance your skills with DEXT, our educational platform offering 5000+ free courses, practice platforms and certifications, especially in cutting-edge technologies. You will be part of a growing company where you will have broad development opportunities.
• Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents).

We are now looking for a OPS manager to join us in Riga.

The Operations Manager is responsible for overseeing daily operations, ensuring efficiency, and maintaining high standards of service. Key responsibilities include managing staff, optimizing processes, and implementing strategies for operational excellence. The role requires strong leadership, analytical skills, and experience in operations management.

Tasks and responsibilities:

• Lead and manage a team within the Voice/Non Voice, ensuring operational excellence and adherence to quality standards.
• Oversee day-to-day operations, client relationship management, issue resolution, and process optimization.
• Utilize extensive experience in Financial Technology BPS Voice/Non voice processes to enhance team performance.
• Collaborate with cross-functional teams to drive process improvements and meet client expectations.
• Ensure effective communication within the team and foster a collaborative work environment.
• Prepare and present for weekly/monthly reviews with internal and external stakeholders

Qualifications

• University Degree
• 10+ years of relevant experience in BPS customer processes.
• Swedish, Norwegian, Finnish or Danish language skills - fluent (interpreted as CEFR level C1)
• English language skills (B1+ or better) in writing and speaking to understand documentation

• Advantage with Multi Geo experience
• Advantage with BFSI customer service experience
• Advantage with Pref PNL exposure

• Strong team management and excellent communication skills.
• Strong stakeholder management skills
• Understanding of cryptocurrency is preferred.
• Comfortable working in rotational shifts

Do you want to join our adventure in Riga?

We look forward to your application and to welcoming you as a colleague. Applications will be reviewed on a rolling basis.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability.

All applicants will be evaluated solely based on their ability, competence, and performance of the essential functions of their positions. We are also committed to make reasonable adjustments to support candidates, so they can perform at their best throughout the recruitment process.

Please send your application to [email protected], and write which role you are applying to in the subject field.