Are you a service-minded team player who thrives in fast-paced environments? Poolia is currently looking for an Order Administrator for an exciting consultancy position at Samsung in Stockholm. About the position In this role, you will become a key member of a close-knit team at Samsung. We are searching for a person who enjoys teamwork, and thrives in a dynamic, fast-moving environment. As an Order Administrator, you will play a crucial role in managing short-term forecasts, order administration, and pricing information while building long-term relationships with both customers and internal teams. You will work closely with Supply Chain Management, Logistics, Sales, and customers to ensure seamless processes and a smooth information flow between departments. Your primary responsibility is to ensure that customer orders are processed accurately and on time. Responsibilities • Manage customer orders, short-term forecasts, and pricing information. • Coordinate and monitor Samsung’s supply chain status with Supply Chain Management to ensure alignment between forecasts and orders in SAP and GSCM systems. • Issue extended warranties and licenses. • Update forecasts on a weekly basis with precision and accuracy. • Serve as the central link between sales and delivery teams to ensure smooth communication across all parties. • Drive improvements in the order management process to enhance customer satisfaction. • Provide accurate, timely information to customers, always maintaining a high level of service. Your profile We are looking for someone with: • 1-2 years of experience in order administration, sales, logistics, or supply chain management. • Strong knowledge of the Microsoft Office suite, especially Excel (high level), with experience in Pivot Tables and VLOOKUP. • Experience with ERP systems, preferably SAP or similar. • A process-driven mindset with strong analytical skills. • Excellent written and verbal communication skills in English. Swedish or another Nordic language is a plus. To succeed in this role, you should be organized, efficient, and have an eye for detail. You enjoy a fast-paced work environment where you can take initiative and ask questions when needed. Strong social skills and the ability to build relationships with both customers and colleagues are essential. Why Choose This Role? As an Order Administrator at Samsung, you will have the opportunity to work for a global leader in an industry that is constantly evolving. You will join a team that values collaboration and enjoys working together, with each day offering variety and new challenges. This is a role where no two days are the same, offering a stimulating and dynamic work environment. This is a consultancy position through Poolia, meaning you will be employed by Poolia and assigned to Samsung in Stockholm.