OBS! Sista ansökningsdag har passerat för denna annons. Du kan fortfarande läsa om den, men det går inte längra att ansöka.
Our Customer Service team is the go-to team for resolving problems which ensures a class experience is achieved for all stakeholders (customers, recommenders, partners, sales teams, etc.).
As part of this team, you will have an impact on arriving our orders to our users (customers) successfully. You will also have a chance to develop the processes relating to the services provided by the Customer Service team, with your open-minded approach to optimization.
In this role, you will be a primary contact for our Sales, Finance, and Logistics teams for Customer Service-related challenges and escalations. By listening to the needs of our customers and our Sales department, you will pick up on services we can provide from within the Customer Service team to enhance the customer experience and the efficiency of the entire company.
Your week in this experience will include the following range of tasks:
To fulfill these tasks and thrive in this role, we are looking for someone who has:
What we offer:
In this role, you will be a member of our diverse and global Customer Service & Support team where being a team player and having a customer-focused mindset is essential. While our team enjoys a flexible work schedule between 8 am-5 pm; the set-up of this role requires the team to be fully on-site at our office in Stockholm city five days a week to fulfill the tasks.