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Omfattning Heltid
Publicerad 2024-06-03

The role Kindred operates in a highly regulated and increasingly complex industry where trust and reputation play key roles in achieving sustainable growth. As a Kindred Customer Service Agent, you will be one of over 200 agents across the globe who support the customers of our 11 brands worldwide. You'll play a key role in our mission to transform gambling by being a trusted source of entertainment that contributes positively to society by offering our customers the best gambling experience ever! As a listed and regulated company, Kindred Group pays great attention to player safety and sustainability. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% of revenue is derived from harmful gambling.   What you will do Deliver Finnish and English language customer support across LiveChat and email Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers' expectations Guide players through the website &/or Mobile App platform assisting them in using our services and products Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities Work closely with other departments including Player Safety, Payments and CRM to ensure a positive and safe gambling experience Speak on behalf of customers by providing useful feedback on their experiences Support your colleagues and contribute to a great team atmosphere   How will success be measured in this role Contact quality; demonstrating empathy, reaching a resolution, strong communication and friendliness Product knowledge Team contribution and extra tasks Regular performance reviews with your line manager Acting in line with Kindred Group values   Your experience Responsible and reliable team player Experience of problem-solving complex tasks Ability to multi-task in a fast-paced environment Fluency in Finnish both spoken and written Good understanding of IT concepts   What can we offer you 🏋🏻 €500 per year Well-being allowance 🏝️ 24 days holiday (+ public holidays) 💻 Flexible Hybrid working (Office/home) 🏡 6 weeks fully remote working 👨‍⚕️ Private Health Insurance 🧘🏽‍♀️ Free Yoga ✈️ Relocation Support 🍲 Subsidised meals 🤱 Maternity/Paternity Leave 🥳 Anniversary awards 👨‍🏫 Dedicated Career Development Plan 🥰 Friendly Atmosphere in a fantastic office 👵 Pension Plan + 10% of annual bonus. Please attach your CV and cover letter in English.  Required language: Finnish

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Omfattning Heltid
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