Arbetsbeskrivning

Join our team of passionate customer-centric individuals with a track record of achievement in providing exceptional service to customers in Denmark.

• Strong preference for candidates based in Barcelona, Spain; willing to consider candidates able to relocate to Barcelona

• Native / Fluent in Danish (verbal and written), with a good command of English

• Strong customer orientation (previous customer service experience is advantageous)

• Available to work different hours

• Office-based

• Strong PC literacy

• Respond to customer enquiries via chats, calls, social media queries & emails

• Provide customers with product and service information

• Research required information using available resources

• Identify customer needs

• Manage and resolve customer complaints

• Maintain an up to date customer information system

• Identify and escalate priority issues

• Follow up customer calls where necessary

• Goal-oriented

• Proactive

• Sense of urgency

• Positive and professional

• Strong communicator – verbal and written

• Willing to go above and beyond to exceed customer expectations

• Strong time management

• Accurate and able to follow processes and procedures