Do you want a career that impacts millions of people for the good? At Mölnlycke, you’ll be helping to equip medical professionals with solutions to improve outcomes for patients. And you’ll develop your career in a growing organisation with an inspirational culture – where you’ll be recognised for the results you’ve achieved.

Mölnlycke are now looking for a Service Desk Technician within our Service Desk Team at headquarters in Gothenburg.

About the job

The purpose of the position is delivering 1st contact support to the global Mölnlycke organization from the GBS organization. The areas of support include, but are not limited to, IT infrastructure and application support as well as GBS-related Finance and HR support.

These are the key accountabilities for this position

• Responsible for delivering 1st contact support at the GBS Service Desk
• Ensure that the global policies, processes and procedures are followed.
• Proactively suggest new ways of working and improvements to increase efficiency and effectiveness.
• Actively participate in process improvement
• Actively participate in building and maintaining Knowledge base articles related to the end user support.
• Take ownership of the support tickets generated
• Adhere to the ways of working and procedures to ensure consistency and quality in the underlying data and information as well as timely and relevant communication with the end users.
• Keep end users informed of the status of all tickets at all times.
• Deliver support within the defined SLAs and take action whenever an SLA breach is imminent.
• Identify, suggest and provide end user training and knowledge.
• Participate in projects when needed.
• Work together with the other functions during a project transition to ensure quality in the production cut-over and early-life support.
• Participate in User Acceptance Tests when necessary

What you’ll need

• Excellent customer service focus
• Act with a “Customer at heart” attitude, always acknowledging the user’s needs.
• Works in an organised and structure way
• Proactiveness and understanding of business criticality.
• Problem solving skills
• Flexible and a “can-do” attitude.
• Team player

Qualifications and experience

• Minimum of a high school education or similar
• Minimum of 3 years of Service Desk first line experience
• Experience of working in and knowledge of IT support processes
• Skill in the Microsoft end-user environment
• Basic understanding of Microsoft service software and related operation server management tools
• Understanding of process automation through IT enabled solutions is a plus
• ITIL foundation v3 Certificate
• Fluent in English, spoken and written

What you’ll get…

• Wellness benefits
• Flexible working hours
• Great colleagues in a global company
• An open, friendly and fair working atmosphere
• Competitive compensation package including company pension plan, bonus, company health care

Our approach to diversity and inclusion

At Molnlycke diversity is not just a vision, but our strength. We are dedicated to fostering an inclusive workplace that values and celebrates the power of diversity. At the heart of our commitment is the belief that diversity fuels innovation, creativity and problem-solving. We invite you to be a part of a team where authenticity is embraced, and every employee, regardless of background or any other traits, experiences a true sense of belonging. Your attitude, drive, enthusiasm, and eagerness to learn are just as important to us as the requirements for the role.

About Mölnlycke

Mölnlycke is a world-leading medical products and solutions company that equips healthcare professionals to achieve the best patient, clinical and economic outcomes. Our business is organised in the four business areas Wound Care, Operating Room Solutions, Gloves and Antiseptics, where customer centricity, sustainability and digitalisation are at the heart of everything we do.

Mölnlycke employs around 8,700 people. The company headquarters are in Gothenburg, Sweden and we operate in more than 100 countries worldwide. Mölnlycke is a founding partner of GoCo Health Innovation City, a world-class innovation cluster for health, and in early 2025 our

headquarters will move there. Since 2007, the company has been part of Investor AB, an

engaged owner of high-quality, global companies which was founded by the Wallenberg family in 1916. For more information, please visit www.molnlycke.com and www.molnlycke.com/careers

For more information, please visit www.molnlycke.com and www.molnlycke.com/careers

If this sounds like you and you feel you have what it takes to succeed in this role, we want to hear from you as soon as possible.

www.molnlycke.com/careers