Arbetsbeskrivning

Key Responsibilities

• Design, develop and implement solutions on the ServiceNow platform, with a primary focus on the CSM module.
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• Customize and configure ServiceNow components, including forms, workflows, business rules, client scripts, UI policies, UI actions and notifications.
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• Develop and manage REST and SOAP integrations with external systems.
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• Analyse business requirements and translate them into technical solutions.
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• Troubleshoot issues, perform root cause analysis and deliver timely fixes.
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• Collaborate with cross-functional teams to ensure smooth implementation and continuous improvement of ServiceNow applications.
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• Follow best practices for ServiceNow development, documentation and version control.

Required Experience & Skills

• 3–6+ years of hands-on experience in ServiceNow development.
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• Strong expertise in the CSM (Customer Service Management) module, including configuration, case management, workflows, portals and integrations.
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• Practical experience with REST and SOAP APIs and building integrations with ServiceNow.
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• Strong understanding of JavaScript, Glide APIs, Flow Designer, IntegrationHub and ServiceNow platform capabilities.
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• Ability to work independently as well as in a collaborative team environment.
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• Good communication and problem-solving skills.

Nice to Have

• ServiceNow certifications such as CSA, CAD, CIS-CSM or other relevant module certifications.
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• Experience working in Agile/Scrum environments.
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• Knowledge of ITIL processes.