Arbetsbeskrivning

In this role you will execute Supervision work & customer support with high complexity according to work instructions and in accordance with Hitachi standard processes, quality standards and safety

guidelines. Deliver quality customer service to satisfy customers in close co-operation with customers and other teams as well as take actions to identify new Customer support business opportunities.

Your main stakeholders will be global customers, internal organization as technical department and manufacturing department. This position is in Landskrona, while travelling globally is also required.

We are interested to learn more about you and what you can contribute with so don’t hesitate to apply even though you don’t meet all requirements. A team with great cooperation and with diverse backgrounds is waiting for you to join!

Your responsibilities

• Contribute to customer satisfaction by executing Service & supervision work according to customer expectation.
• Perform Service tasks like inspection, commissioning and upgrading of equipment on-site. On-site can also be offshore on for example offshore platforms.
• Training and guidance of customer personnel.
• Cooperating across departments when helping customers with customer support such as trouble shooting and technical questions.
• Create new ideas and identify solutions.
• Handle and support warranty cases.
• Customer support such as quotations, technical support. Both on-site and in-house, Landskrona.

Your background

• You are supportive and self-confident and can handle both ups and downs and able to manage any problems that may occur.
• You want to develop the business through challenge and improve processes and collaboration.
• You are service-minded, creative, open-minded, and solution-focused.
• You hold an education in the technical area, for example within the electrical and/or mechanical area. Or have some years of work experience, for example from working as a service technician.
• Experience from Office work as well as Site work.
• Proficient in English is needed since you will be part of an international setting where you will get to exchange knowledge with people from all over the world. Knowledge in Swedish is a must, spoken and written.
• Willing to travel up to approximately 30-70 days of your work time per year, and you will always represent Hitachi in the best possible way.

More About Us

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our ben-efits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well-being, we build a workplace where personal and organizational success grow together.

Our benefits offering for our roles generally includes:

• Collective agreement, occupational pension & possibility of salary exchange to pension (for ITP1 and ITP2)

• Group life insurance and additional insurances. Flex-time and shortening of working hours in time bank

• Hybrid work & allowances for setting up a workplace at home (in agreement with line manager)

• Health care and wellness allowance

• Health insurance incl. dental, spectacles & contact lenses allowance (employee pay 140 sek/month via salary deduction)

• Psychological support program

• Supplementary compensation for parental leave

• Various trainings and education supporting employee development

• Internal career possibilities both within Sweden and globally

• Employee Benefit Portal with thousands of discounts and perks

The benefits listed above are an excerpt only and may vary depending on job grade, location and contract type. Eligibility is subject to local regulations.

Applications will be reviewed on an ongoing basis, so we encourage you to submit your application

already today. Questions can be directed to Talent Acquisition Partner Linnea Gustavsson, [email protected]. Union representatives – Unionen: Nils Hörnfalk, +46 (72) 2199386; Sveriges Ingenjörer: Senad Dizdar, +46 (72) 2303665; Ledarna: Frank Hollstedt, +46 10 7387043.