Arbetsbeskrivning

The Assistant Manager supports the safe, efficient and professional delivery of cleaning and facility services. The role coordinates daily operations, supervises employees, maintains service quality, supports customer relationships and administration, and provides hands-on assistance when required.

KEY RESPONSIBILITIES

Operations & Staff Supervision

• Coordinate daily cleaning operations, staff schedules, work assignments and site coverage.
• Arrange replacements for absences and support new customer start-ups and contract changes.
• Train and guide employees; monitor attendance, performance and compliance with company standards.
• Promote teamwork, accountability and professional conduct.

Quality & Customer Service

• Conduct site inspections and ensure cleaning meets agreed customer specifications.
• Arrange corrective cleaning, resolve complaints and follow up on customer satisfaction.
• Respond professionally to customer requests and identify additional service opportunities.

Materials, Equipment & Safety

• Monitor cleaning supplies, uniforms, machinery and equipment; coordinate ordering and distribution.
• Ensure correct equipment use, storage and maintenance.
• Promote safe working practices, chemical handling and use of personal protective equipment (PPE).
• Report hazards, incidents, accidents and equipment faults; assist with inspections and risk assessments.

Administration & Reporting

• Maintain accurate schedules, attendance records, inspection reports and customer requests.
• Assist with timesheets and information required for payroll and invoicing.
• Report operational issues to management and maintain confidentiality of company, employee and customer information.

QUALIFICATIONS & EXPERIENCE

• At least 5 or more years of experience in operations management, cleaning, facility services, hospitality or a similar service industry; supervisory experience preferred.
• Strong organizational, time-management, problem-solving and customer-service skills.
• Ability to coordinate multiple sites and employees and make practical day-to-day decisions.
• Basic computer and administrative skills.
• Effective communication in English and/or Swedish, depending on operational requirements.
• Valid driving licence is an advantage where travel between sites is required.

PERSONAL ATTRIBUTES

Reliable, responsible, organized, service-minded, solution-oriented and professional. Able to communicate effectively, remain calm under pressure, adapt to changing operational needs and provide hands-on cleaning support when necessary.