Arbetsbeskrivning

Join Compass Group and help deliver exceptional client experiences

Compass Group is seeking a highly organised and customer-focused Customer Engagement Coordinator to join a dynamic and fast-paced team supporting a world-class client environment.

This is an exciting opportunity for someone who thrives on building relationships, coordinating complex activities and delivering outstanding experiences for customers and stakeholders. You will play a central role in planning and managing executive-level customer engagements, events and facility usage, working with a wide range of internal teams and external partners to ensure every experience runs seamlessly from start to finish.

If you are passionate about customer service, enjoy managing multiple priorities, and take pride in delivering exceptional experiences, we'd love to hear from you.

What you'll be doing

As a Customer Engagement Coordinator, you will own engagements from initial request through to completion, ensuring a professional, high-quality and consistent experience throughout.

Key responsibilities include:

• Managing customer engagements and events from enquiry to close-out.
• Coordinating schedules, meetings and stakeholder communications.
• Working closely with technical, operational and customer-facing teams to deliver seamless experiences.
• Managing event logistics including catering, hospitality, transport, facilities and audiovisual requirements.
• Ensuring customer requirements and preferences are accurately captured and executed.
• Maintaining engagement records, reporting dashboards and operational documentation.
• Supporting executive-level visitors and customer groups throughout their engagement journey.
• Producing communications, updates and stakeholder materials.
• Monitoring engagement metrics and contributing to continuous improvement initiatives.
• Managing engagement-related billing, invoices and administrative processes.
• Ensuring compliance with company standards, policies and procedures.

What we're looking for

We're looking for someone who combines exceptional organisation skills with a passion for customer service.

You'll ideally have:

• Experience coordinating events, programmes, customer experiences or executive engagements.
• Outstanding organisational skills with the ability to manage multiple priorities simultaneously.
• Strong written and verbal communication skills.
• Experience working with senior stakeholders and professional client environments.
• High attention to detail and excellent follow-through.
• Confidence working independently while collaborating effectively across diverse teams.
• Strong problem-solving skills and the ability to adapt in a fast-moving environment.
• Proficiency with Microsoft Office applications including Outlook, Excel, Word and PowerPoint.
• Experience working with reporting tools, CRM systems or operational platforms would be advantageous.

What will make you successful?

Successful candidates typically demonstrate:

• Exceptional customer focus.
• Strong relationship-building skills.
• Proactive planning and ownership.
• Sound judgement and decision making.
• Flexibility and adaptability.
• Professionalism, discretion and attention to detail.

The position is a fixed-term appointment from October 1, 2026, to June 30, 2027, with the possibility of permanent employment. The position may be filled before the application deadline.

About Compass Group

We are part of the Compass Group, which is a world-leading supplier in food, beverage, and support services. Worldwide, we have over 600,000 colleagues. In Sweden, we have approximately 450 businesses around the country, which means that there are fantastic development opportunities with us. We have benefits through collective agreements such as annual salary increases, insurances and occupational pensions.

Compass Group in Sweden has a turnover of approximately SEK 3 billion and is operated under brands such as Food & Co, Marketplace, Medirest, Amica, Chartwells, Levy Restaurants, UNISON, Eurest and more. Compass Group Sweden is part of the Compass Group PLC group and acquired Fazer Food Service on January 31, 2020. The group's global turnover amounts to £25 billion (2019). Our customers are companies, arenas, universities, schools, health care and more. We provide services such as food and drink, conference, reception, housekeeping, janitorial and more. If you want to read more about Compass Group, please visit our website.

Why should you choose us?

• We believe that diversity, different experiences, and skills make the best starry sky.
• We love service, and we want to deliver world-class service by always going the extra mile.
• We believe in sustainability - both in terms of our planet and our colleagues.
• We deliver high quality in everything we do!

Recruitment at Compass Group

Applications are considered on a rolling basis, so submit your application today! We only accept applications through the web, applications received in other ways will not be processed. For more information on how Compass Group AB processes your personal data, click here.