Arbetsbeskrivning

The Airport Operations Staff supports China Eastern Airlines’ daily flight operations, passenger-service activities and belly cargo handling at Stockholm Arlanda Airport.

Key responsibilities include:

• Support on-site flight arrival and departure operations;
• Coordinate with ground handling agents, airport personnel, crew members and other service providers;
• Monitor check-in, boarding, baggage handling and other ground-service activities;
• Support the handling of belly cargo, including coordination with cargo agents, ground handling providers and relevant operational parties for cargo acceptance, transfer, loading, unloading and irregularity handling;
• Monitor belly cargo handling activities to ensure compliance with Company procedures, airport requirements and applicable safety and operational standards;
• Assist with delays, cancellations and other irregular flight operations;
• Assist passengers with enquiries, special-service requirements and baggage irregularities;
• Collect, verify and maintain flight, passenger and cargo-related operational data and documentation;
• Support routine checks of operational safety, service quality, ground handling and cargo-handling performance;
• Participate in training, emergency drills and other operational activities;
• Perform other flight-operation, cargo-support and station duties assigned by the Station Manager.