Arbetsbeskrivning

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description

We are looking for an experienced Salesforce Engineer

What You Will Work On

• Develop and maintain Salesforce Service Cloud solutions
• Build and support integrations between Salesforce, internal systems, and external services
• Design, develop, and optimize Case Management processes
• Develop and enhance Salesforce Flows and platform automations
• Implement Apex and custom Salesforce development where appropriate
• Evaluate when to use standard Salesforce functionality, Flows, or custom code
• Design scalable and maintainable CRM solutions
• Participate in requirement gathering, workshops, and technical solution design
• Improve platform architecture, performance, and maintainability
• Develop API-based integrations and integration workflows
• Support Omnichannel routing and customer service processes
• Configure and optimize Email-to-Case, Escalation Rules, and email delivery
• Participate in source-driven development and CI/CD implementations
• Collaborate with business users and cross-functional technical teams
• Drive continuous improvements to platform processes and development practices

What You Bring

• Strong experience as a Salesforce Developer or Salesforce Engineer
• Hands-on experience with Salesforce Service Cloud
• Experience developing Salesforce Flows
• Strong knowledge of Apex and Salesforce platform development
• Experience with Case Management solutions
• Experience building REST/API integrations
• Experience with Source-driven Development
• Experience implementing CI/CD pipelines for Salesforce
• Understanding of Omnichannel, Routing, and customer service workflows
• Experience with Email-to-Case, Escalation Rules, and email troubleshooting
• Ability to build scalable, maintainable, and user-friendly enterprise applications
• Strong analytical, communication, and stakeholder collaboration skills
• Self-driven, proactive, and solution-oriented mindset