Arbetsbeskrivning

At Avaron, you get the security of permanent employment combined with the variety of working at different customers. We place specialists across everything from tech, IT and industry to project management and business support – and whatever the assignment, you have a consultant manager who is there for you and your development.

You will take a central role in shaping and improving network services in a large enterprise environment. This is a position for someone who enjoys working at the intersection of business needs, supplier collaboration, and service delivery, with responsibility for the full service lifecycle.

You will act as the key point of contact between stakeholders, vendors, and delivery teams, making sure network services meet business expectations, agreed service levels, and compliance requirements. The role combines strategic planning with operational follow-up, giving you the chance to influence roadmaps, governance, and ongoing improvements in a complex service landscape. It is a strong opportunity for you if you want broad ownership and real impact on how critical infrastructure services are managed and developed.

• You will create and maintain service roadmaps for network services and contribute to portfolio roadmap development.
• You will work closely with stakeholders to ensure services support business goals and evolving requirements.
• You will support governance, agreements, and service lifecycle management for network services.
• You will ensure services are delivered in line with business requirements and agreed service levels.
• You will monitor KPIs, SLAs, and XLAs, follow up on deviations, and drive corrective actions.
• You will analyze service performance and stakeholder feedback to identify and lead improvement initiatives.
• You will coordinate service-related activities across internal teams and external delivery partners.
• You will communicate service performance, risks, roadmaps, and planned improvements to relevant stakeholders.
• You will manage supplier relationships and follow up on vendor performance through established governance processes.
• You will handle budgeting, forecasting, cost follow-up, and financial reporting related to network services.
• You will help ensure compliance with Information Security, Privacy, GDPR, and Export Control requirements.
• You will drive optimization through service enhancements, automation, and operational improvements.

• University degree in a related field.
• 3–7 years of relevant experience within Service Management, IT Operations, Infrastructure Services, or Network Services.
• Experience in Service Management and ITSM practices, including service lifecycle management.
• Experience in supplier, vendor, contract, and governance management.
• Experience in portfolio management practices.
• Experience in financial planning, budgeting, and reporting.
• Experience in service performance management using KPIs and SLAs.
• Fluent English, written and spoken.

• Experience working in large enterprise environments with outsourced service delivery models.

• Permanent employment at Avaron AB
• Occupational pension
• Wellness allowance of SEK 5,000 per year

Selections are made on an ongoing basis – apply as soon as you can.