Arbetsbeskrivning

Do you want to work in a role where service, experience, and customer contact are the main focus?

We are now looking for several Danish-speaking customer service representatives to join our team, where you will work with customer service for a Nordic hotel chain.

This is a permanent full-time position (100%) carried out entirely remotely from Sweden.

Start date: 2026-08-17

In this role, you will handle incoming customer contacts and help guests with questions related to bookings and hotel stays, such as:

🏨 Bookings and room requests

📅 Changes and cancellations

🧾 Questions regarding prices, offers, and availability

🛎️ Information about hotels, facilities, and stays

💬 General customer support and guidance

You listen to the customer’s needs and guide them to the right solution, while also taking initiative to suggest alternatives that can improve their experience.

The role is suited for someone who enjoys combining service, communication, and a natural drive to help the customer all the way to a solution.

Monday-Friday 08-17

💵 Individual salary setting

🎓 Paid training – we make sure you feel confident from day one

📜 Salary and conditions according to collective agreement

💼 Permanent full-time position (100%)

🔒 6-month probation period with transition to permanent employment

🏓 Wellness allowance

💥 A positive and energetic workplace

🚀 Development opportunities within TP Nordic

✨ At least 18 years old

✨ Have a completed upper secondary education

✨ Are fluent in spoken and written Danish

✨ Have very good knowledge of English, both spoken and written

✨ Live in and have the right to work in Sweden

✨ Have good computer skills and feel comfortable working in multiple systems simultaneously

✨ Have a private and dedicated workspace in a separate room with a door that can be closed, free from noise and distractions, and suitable for confidential work

✨ Be based in Sweden and able to work only from an address located within Sweden; any change of address must be approved by TP in advance

✨ Have a fixed fiber internet connection with a minimum speed of 100 Mbps download / 10 Mbps upload, and be able to connect your workstation directly to your router via Ethernet/LAN cable (Wi-Fi and mobile connections are not permitted)

✨ Be comfortable handling basic technical troubleshooting independently in a home-working environment, such as internet connectivity, router setup, and other practical home office issues

✨ Ensure your home office is fully set up before employment starts, including a desk and office chair, and be prepared to provide an alternative work location in case of longer power or internet disruptions

✨ Be comfortable working from a TP-provided desktop setup (desktop computer and monitor), and ensure that no one else is present in the room while work is being performed

⭐ Previous experience in customer service, customer support, or similar service roles

⭐ Experience working from home or in a remote-based role

⭐ Experience working within the hotel, travel, or hospitality industry

⭐ Knowledge of Swedish

⭐ Experience working towards set goals or quality requirements

With us, you will find an inclusive culture where engagement, professionalism, and development are in focus. We work closely with our clients and build long-term partnerships – and we do it together.

When you apply for the position, you will gain access to a digital interview with the chatbot Hubert, which takes about 10–15 minutes. We kindly ask you to complete the interview within 48 hours to move forward quickly in the process. Feel free to read this article before the interview for tips and tricks: https://my.hubert.ai/advice-before-hubert-interview/sv-se

The purpose of the Hubert interview is to give all candidates the opportunity to tell more about themselves and to ensure that all candidates are assessed in the same way, regardless of gender, age, and ethnicity.

You will then be contacted by one of our recruiters.