Arbetsbeskrivning

Do you want to lead a team that creates authentic experiences in one of the world’s most unique environments?

We are now looking for a Guest Service Supervisor who wants to help create life-enriching memories for our guests and bring joy to the workplace. With us, you’ll work in an environment that is equally magical, dynamic, and warm. We believe in being genuine, working together, and always being kind—both in our interactions with guests and with each other. Do you recognize yourself in this? Then you might be the one we’re looking for.

About the role

As a Front Desk Supervisor, you are one of our key operational leaders. You will run the business together with three other supervisors during the winter season. Together, you ensure smooth daily operations and create stability in an ever-changing environment. You work closely with our front desk and guest service team, which operates 24/7 and are up to 25 staffmembers during winter. You are present, supportive, and unpretentious—you help create a sense of security and job satisfaction within the team while driving quality and results.

You are a hands-on leader who:

• Creates a safe and enjoyable work environment
• Supports colleagues in both big and small matters
• Leads by example in how we meet guests—always warm, professional, and genuine

At times, you will step into reception yourself to support operations and stay close to the team—always with a smile and a guest-first mindset.

Your Main Responsibilities

• Lead, plan, and organize daily Front Desk operations
• Create schedules, approve leave, and manage time reporting
• Introduce and support new team members
• Follow up on routines, service quality, and work environment
• Ensure guest areas are welcoming (yes, fluffing cushions matters!)
• Handle guest feedback calmly and clearly
• Contribute to upselling and department results
• Participate in inventory, and budget improvement suggestions
• Work closely with the Guest Service Supervisor and other departments

We are looking for a person that are genuine, enjoy teamwork and are kind.

You communicate openly, clearly, and with heart. You are comfortable being yourself and encourage others to do the same. You enjoy being part of a team where people support each other, laugh often, and have each other’s backs. You meet both guests and colleagues with warmth and care—even when the pace is high.

You are also:

• Structured and confident in planning and organizing
• Experienced in service-oriented work
• Driven to achieve both quality and results
• Someone who brings calmness—and ideally joy—to the team

We prefer that you have at least 1 year of leadership experience. Experience in recruitment, workplace environment, or seasonal hotels is a plus. Most importantly, you have the right energy and attitude.

Employment

• A full-time seasonal position (100%). Approx. 40 hours a week.
• Working hours include days, evenings, some weekends, and public holidays
• Location: Jukkasjärvi, Kiruna
• Start: November 2026
• End: March 2027

Benefits

• Possibility of staff accommodation
• Inspiring work environment in a unique Arctic setting, close to wilderness
• Training opportunities
• Staff benefits such as discounts on activities, hotel stays, shop, and restaurant for you and your family

Application - Join our team

Apply quickly and easily by answering a few questions and recording short video responses. The application only takes a few minutes and can be completed directly on your phone. Selection and interviews are ongoing, and positions may be filled before the final application date.

To be eligible for the position, you must be an EU citizen or have a valid work permit in Sweden.

Welcome to ICEHOTEL – for those who want to be surrounded by wild nature and create magical Arctic experiences every day!