Arbetsbeskrivning

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description

We are looking for an IT Support Engineer

What You Will Work On

• Deliver onsite IT support and user assistance across factory locations
• Perform system checks and preventive maintenance in line with support agreements
• Handle incidents, problems, and change requests within established ITSM processes
• Support and maintain application, end-user, and core infrastructure environments
• Troubleshoot hardware, software, and network-related issues
• Manage and resolve tickets efficiently using service management tools
• Configure, deploy, and reset end-user devices (PCs, laptops, mobile devices)
• Contribute to documentation and knowledge-sharing practices
• Support operational improvements and optimization initiatives

What You Bring

• Minimum 5 years of experience in IT support or infrastructure roles
• Strong experience in onsite support and end-user assistance
• Hands-on experience with incident, problem, and change management processes
• Familiarity with ticketing systems (e.g., Zendesk, ServiceNow or similar)
• Experience with Windows environments (Windows 7/10/11) and Microsoft 365 services (Office 365, Teams, Exchange Online)
• Knowledge of Active Directory and Entra ID (user accounts, access management, security)
• Experience troubleshooting networks, printers, VPN connections, and general IT issues
• Ability to configure and manage hardware including laptops, desktops, and mobile devices
• Experience with remote support tools, Citrix, and Intune
• Strong documentation and knowledge management skills