Arbetsbeskrivning

TP is currently looking for Finnish-speaking Customer Service Representatives to join our team in Stockholm.

You will work in customer service for a well-known technology company within the financial sector – in a safe, comfortable, and developing work environment.

Start date: May 25

You will be part of a team that supports customers of a well-known technology company operating within the financial sector.

Do you enjoy working in customer service and feel comfortable interacting with people and solving problems? Do you speak Finnish fluently? If so, we would love to hear from you!

What we offer you:

Plenty of development opportunities

Staff events, competitions, and other fun activities

A positive and inspiring work environment with great colleagues

Health benefits, Edenred card, and other employee benefits

Salary according to the applicable collective agreement

Full-time employment

Paid training at the beginning of employment

About the role:

📞 The role is full-time and involves handling incoming calls, where you analyze customers’ situations and resolve them quickly, efficiently, and with a customer-focused approach.

💻 Previous experience with different software systems and the ability to manage multiple tasks simultaneously is considered an advantage.

⏳ Through this role, you will have excellent opportunities to develop your skills in problem-solving, clear communication, goal-oriented work, and effective teamwork – all valuable for the future!

🏙️ You will work from our office in Stockholm.

Opening hours:

Monday– Friday: 08:00–20:00

We are looking for someone who:

Has completed upper secondary education (high school diploma)

Takes customer service seriously, enjoys interacting with people via phone and email, and wants to make everyday life easier for others

Has good IT skills

Speaks and writes fluent Finnish and English

Swedish skills are an advantage but not a requirement

As a person, you are calm under pressure, mature, and genuinely interested in helping others. You have strong empathy, which helps you understand the customer’s perspective. The desire to exceed customer expectations guides our daily work, and we hope you are motivated to go the extra mile. You value an energetic work environment and see challenges as exciting opportunities. Swedish is not required, but it is considered an advantage.

The recruitment process includes mandatory background checks for all applicants, and a high school diploma is required. During the recruitment process, you will complete various skills tests. Please note that recruitment is ongoing and may close before the application deadline if all positions are filled.

IMPORTANT INFORMATION

After you apply for the position, you will receive a link to a digital interview conducted by the chatbot Hubert. The interview takes approximately 10–15 minutes. We kindly ask you to complete the interview within 48 hours to ensure a smooth recruitment process. You can read this article before the interview for tips and guidance:

https://my.hubert.ai/advice-before-hubert-interview/fi-fi

The purpose of the Hubert interview is to give all applicants the opportunity to tell more about themselves and to ensure that all candidates are assessed equally – regardless of gender, age, or ethnicity.