Arbetsbeskrivning

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description

We are looking for a Medallia Platform Expert

What You Will Work On

• Manage and maintain the Medallia platform for customer feedback and surveys
• Optimize platform performance and ensure high availability
• Develop and implement new features and enhancements
• Analyze customer feedback data to improve insights and reporting
• Collaborate with CRM and Customer Experience teams
• Support continuous improvement of customer feedback processes
• Ensure best practices in platform usage and configuration

What You Bring / Required Qualifications

• Minimum 5 years of relevant experience
• Hands-on experience working with the Medallia platform
• Medallia Admin Certification (mandatory)
• Medallia Product Certification (mandatory)
• Strong understanding of customer experience and CRM systems
• Experience managing and enhancing feedback platforms
• Ability to analyze and translate customer data into insights