Arbetsbeskrivning

Company Description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Description

Do you want to drive technical support, customer relations and service development in an international environment? As a Regional Product Support Manager, you will play a key role in ensuring customer satisfaction, developing regional business and leading technical support for our lift trucks.

The role combines technical expertise, customer interaction and leadership, with a strong focus on building long-term relationships and driving growth.

This is a European role, and the position can be based anywhere in Europe. Living close to a major airport is an advantage due to frequent travel within the region.

Your main responsibilities

Technical support & customer relations

• Oversee and provide technical support and guidance to distributors and customers across the region
• Establish and maintain relationship with distributors, existing and new customers to enhance customer satisfaction.

Training & competence development

• Plan and deliver regional training for customers and distributors, both theoretical and hands-on.
• Ensure regional technical skills remain current with BU Lift Trucks’ latest product developments through ongoing training and support initiatives.

Quality & warranty

• Oversee warranty handling across the region, ensuring proper interpretation and processing
• Monitor and analyse customer satisfaction metrics, reporting findings to drive continuous improvement in product and service quality.
• Contribute to quality improvement by collecting and communicating deficiencies and deviations, contributing to global quality enhancement efforts.

Service & business growth

• Develop, harmonise, and expand regional service functions to secure long-term growth.
• Collaborate with the regional Frontline to address technical requirements, non-conformities, or customer satisfaction issues reported by customers or distributors.

Leadership

• Lead, motivate, and manage regional subordinates and co-workers, fostering a safe, collaborative, and positive work environment with a strong focus on customer satisfaction.
• Make authoritative decisions on regional service measures, actions, announcements, promotions, warranties/goodwill; in line with Lift Trucks policies.

Qualifications

We are looking for someone with a solid technical background who enjoys combining problem-solving with close customer interaction. You are comfortable working independently in an international setting but are equally motivated by collaboration and contributing to shared development. With your social and service-oriented approach, you build long-term relationships and ensure high customer satisfaction.

To succeed in this role, you should have:

• Strong technical background with in-depth knowledge of hydraulic systems, electrical systems, engines, transmissions, software control systems, digitalisation, and mechanics.
• Previous experience in material handling and/or heavy machinery is required. Experience specifically with lift trucks is an advantage.
• Knowledge of hydraulics, electrical systems, engines, transmissions and digital systems.
• Background in aftermarket, technical support or machinery service.
• Ability to read and interpret technical drawings.
• Strong communication skills in English, both written and spoken. Additional languages are an advantage.
• A structured and service-minded way of working, with the ability to drive initiatives forward.
• Flexibility and willingness to travel frequently within Europe.

Additional information

The position is available immediately or as agreed. Applications will be reviewed on an ongoing basis, so we encourage you to apply as soon as possible. The final date for submitting your application is May 10.

Contact and Application

For further questions about the position and the company, please contact the recruiting manager Tobias Åkesson via [email protected].

We look forward to receiving your application.

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.