Arbetsbeskrivning

Are you a service-oriented support engineer looking for your next challenge? Do you also have a burning interest in IT and technology? At Foxway, you get the chance to work in a business with circular IT solutions!

We are now recruiting technicians for Sundsvall – please state which location you are interested in in your application.

Are you ready for your next challenge?

As a support technician at Foxway, you will have the opportunity to work with large and important customers, while taking great responsibility in your role. No two days are the same – a varied everyday life awaits with both technical and service-oriented tasks.

Examples of tasks:

• Manage incoming support cases via case management systems and document these
• Provide support on client hardware, mobile telephony and printers
• Install and deliver computers, mobile phones, printers and other client-facing IT hardware and ensure that registers are updated
• Carry out age exchanges of client hardware, mobile phones and printers

We are looking for someone who:

• Have at least one year of experience working in complex IT environments (e.g. in the region, municipality or private sector)
• Have basic technical competence
• Have experience with printer devices
• Has experience with case management systems
• Have good knowledge of Swedish and English, both in speech and writing
• Have a strong customer focus and are flexible in your way of working
• Is meticulous and structured
• Has phone experience
• Holds a B driving licence

Qualifications:

• Experience with ServiceNow
• Experience with Jeeves
• Experience with Sysman
• Knowledge of ITIL processes

You take initiative and enjoy challenging yourself in your work. You appreciate structure but at the same time are flexible when conditions change.

Foxway places great emphasis on personal suitability and commitment. The role involves many contact surfaces, both internally and externally, which means that we are looking for someone who is responsive, service-oriented and enjoys helping others. You are motivated by delivering high-quality solutions and have the ability to work in a structured way, prioritize correctly and perform even under a high workload. You are outgoing, curious and committed – and share Foxway's view on circular sustainability work.

In order to stay on the customer's premises, an approved extract from the criminal record is required.