Arbetsbeskrivning

At business area Mining, we’re expanding our immersive learning technologies, primarily using VR, while other simulator and AR training are also growing. Our future plans include delivering global XR solutions for training and operations. We’re now seeking an XR Service Owner to lead and manage a global XR service that is secure, reliable, and scalable.

Why join us?

Join a technology-driven, innovative team that believes in collaboration and doing things differently. You’ll find purpose, flexibility, and real impact.

• Shape the global delivery of XR training and support solutions
• Grow your career by working with cutting-edge technologies and expanding your skillset
• Be part of an inclusive culture where your ideas drive change

About the job

As the Service Owner for XR, you own and continuously improve the global XR service covering VR, AR, and blended digital–physical workflows. You coordinate service operations, align stakeholders across divisions, and ensure that devices, platforms, and content come together seamlessly as one secure, scalable ecosystem.

What you'll do

• Oversee the XR service lifecycle, roadmap, and operational governance.
• Manage platform and device operations, from onboarding to replacement.
• Coordinate service delivery, content distribution, and access rights.
• Handle incident resolution, requests, documentation, and root cause analysis.
• Ensure security, compliance, and data protection across all XR operations.
• Onboard and train business stakeholders, guide best practices, and support technical validation of new XR solutions.
• Collaborate with IT Sourcing, vendors, and cross-functional teams.

Location and flexibility

The position is based in Sandviken or Stockholm, although other locations may be considered for suitable candidates. We offer a hybrid work setup, allowing you to combine office and remote work.

Your profile

You have experience in IT service operations or digital workplace environments, where you have managed platforms, coordinated stakeholders and ensured stable, secure delivery. It’s a plus if you’ve handled XR, VR or AR platforms, training tech, or device management. You don’t need experience in VR or XR development, what counts is your ability to manage digital IT services, work across teams, and quickly learn new technologies as they emerge.

We also expect you to bring:

• Bachelor’s degree in IT, Computer Science, Engineering, or equivalent experience.
• Experience operating digital services or device management platforms.
• Understanding of cloud services, authentication, SSO/MFA, and network performance.
• Experience coordinating technical teams and vendors.

You’re a structured, proactive communicator who connects with both business and technical audiences. Problem-solving comes naturally, collaboration energizes you, and you drive change without needing formal authority.

Our culture

Our role is clear – through every action, every day, we make the shift and advance the world through engineering. We believe in an inclusive, equal and open-minded culture, and we nurture our diversities to form a solid foundation for achieving great results. Add fair and rewarding benefits, as well as many different career options. Visit our stories hub, LinkedIn or Facebook to get to know us further.

Contact information

For further information about this position, please contact Marcus Memis, hiring manager, [email protected]

We’ve already decided on which advertising channels and marketing campaigns we wish to use and respectfully decline any additional contacts in that matter.

Union contacts – Sweden

• Cecilia Mickelsson, Unionen, +46 (0)70-616 90 89
• Fredrik Andersson, Akademikerföreningen, +46 (0)70-266 78 50
• Olle Hansson, Ledarna, +46 (0)70-650 57 43

Recruitment Specialist: Lotta Amnebjer Nordqvist

How to apply

Send your application no later than March 17, 2026. Click apply and include your resume and cover letter in English. Please note that we don’t accept applications by e-mail. Job ID: R0088949.

As we aim for a fair recruitment process, we utilize assessment tools to safeguard objectivity. When you apply for this job, you will therefore receive an invitation via email to a personality and logic ability test. Feedback comes immediately after the test has been completed and the selection process begins after the application deadline.

To learn more about our recruitment process, please visit our career site or contact HR Services at [email protected].

Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. In 2025, sales were approximately SEK 63 billion with about 18,400 employees.