Arbetsbeskrivning

Promega Biotech AB is seeking a highly qualified Technical Services & Instrumentation Support Manager to lead advanced scientific and technical support for our instrumentation and life science application portfolio across the Nordic region.

This senior professional role combines expert-level scientific consultancy, complex instrumentation troubleshooting, workflow automation and regional service coordination. The successful candidate will act as a recognised technical authority within the region, delivering structured, data-driven solutions across multidisciplinary environments spanning biology, engineering, automation systems and cloud-based digital workflows.

The position is based in Sweden and is open to applicants from Sweden, the EU/EEA and Switzerland.

Promega is an equal opportunity employer.

Scope of Responsibility

Geographic coverage: Nordic region (Sweden, Denmark, Norway, Finland, Iceland, Estonia)

Advanced Scientific Consultancy & Automation Expertise

• Serve as regional subject-matter expert in molecular biology, cell biology, bioassays and automated nucleic acid purification workflows.
• Provide advanced consultancy across both benchtop automated platforms and integrated liquid handling workflows within research and diagnostic laboratory environments.
• Interpret complex biological and instrument-generated datasets to diagnose system-level performance issues and identify optimisation opportunities.
• Lead protocol optimisation initiatives to improve assay robustness, automation reliability and workflow scalability.
• Apply structured root-cause analysis across integrated biological, mechanical, electrical and software systems.
• Analyse and resolve complex interactions between instrumentation hardware, automation software and biological assay chemistry.
• Translate complex technical findings into clear, actionable recommendations for customers, sales teams and internal stakeholders.
• Contribute scientific and systems-level insight to cross-functional teams including Sales, Engineering, Logistics and Global Technical Services.

Instrumentation & Technical Authority

• Act as the regional technical authority for automated instrumentation platforms and associated reagent workflows.
• Execute and coordinate installation, qualification, preventive maintenance, calibration and advanced troubleshooting activities.
• Lead resolution of high-priority technical escalations requiring cross-functional collaboration and analytical decision-making.
• Support optimisation of digital service processes and knowledge systems to enhance regional technical capability.

Digital Workflow & Systems Integration

• Contribute to development and optimisation of cloud-based automation workflows supporting technical service and instrumentation processes.
• Leverage data interrogation and business intelligence tools to analyse service performance, escalation trends and workflow efficiency.
• Support integration of enterprise CRM and ERP systems to ensure accurate documentation, compliance and process visibility.
• Apply structured analytical approaches to improve service scalability and technical decision-making.

Regional Service & Operational Coordination

• Coordinate service planning, scheduling and technical resource alignment across the Nordic region.
• Ensure documentation accuracy, regulatory compliance and quality standards within service and CRM systems.
• Drive continuous improvement in service efficiency, knowledge sharing and technical capability development.

Commercial & Customer Engagement

• Provide high-level technical consultation in support of instrumentation positioning, workflow design and integrated solution development.
• Deliver advanced training, demonstrations and structured user support to customers and distribution partners.
• Build long-term technical partnerships through credibility, expertise and consistent follow-up.

Required Qualifications

• PhD in life sciences, molecular biology, cell biology or a closely related scientific discipline, or equivalent advanced research training.
• Strong theoretical and practical expertise in molecular workflows, automated laboratory systems and experimental design.
• Demonstrated experience in complex dataset analysis, scientific data interpretation and protocol optimisation within automated laboratory environments.

Technical & Operational Expertise

• 5+ Years of work in a commercial biotechnology company is advantageous.
• Proven ability to resolve advanced integrated biological, mechanical, electrical and software challenges independently.
• Demonstrated experience supporting benchtop and liquid handling automation systems.
• Experience managing complex technical caseloads with structured prioritisation and escalation handling.
• Strong analytical decision-making capability within high-responsibility environments.
• Experience with enterprise CRM and ERP platforms such as Microsoft Dynamics 365, SAP and Microsoft 365 environments, or equivalent cloud-based systems.
• Familiarity with cloud-based workflow automation tools and business intelligence platforms is advantageous.
• Valid driver’s licence (B).

Professional Competencies

• Exceptional communication skills with the ability to convey advanced technical concepts clearly.
• High degree of autonomy, accountability and professional judgement.
• Ability to operate effectively across geographically distributed markets.

Employment Conditions

• Full-time permanent employment.
• Location: Nacka, Sweden, with potential hybrid working options available.
• Travel within the Nordic region and Estonia required.
• Salary and employment conditions in line with Swedish collective agreements and industry standards.
• Occupational pension (tjänstepension), occupational injury insurance (arbetsskadeförsäkring), group life insurance (tjänstegrupplivförsäkring) and health insurance apply from the first day of employment.
• Overtime, when required, shall be compensated with time off in lieu in accordance with applicable Swedish law and industry standards.
• Annual paid vacation of 33 days.
• Start date: To be agreed with the successful candidate.

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