Arbetsbeskrivning

About the role

For a fast-growing tech company in Stockholm, we are now looking for a Trials Coordinator who will play a key role in delivering smooth and professional device trials to customers. In this role, you will be responsible for coordinating the entire trial journey, from planning and scheduling to delivery, communication, and completion, ensuring a high-quality customer experience throughout.

This is a great opportunity for someone who enjoys working cross-functionally, thrives in a structured environment, and is passionate about delivering excellent service.

Your responsibilities

• Coordinating and scheduling device trials in collaboration with Sales, Solutions Consultants, and Logistics teams

• Managing trial calendars, timelines, and dependencies to ensure optimal device availability

• Placing trial orders in internal systems and ensuring all documentation and approvals are in place

• Acting as the main point of contact for customers throughout the trial period

• Providing proactive updates, handling inquiries, and ensuring a smooth customer experience

• Coordinating shipments and returns with warehouse and logistics teams

• Tracking devices, managing returns, and ensuring readiness for future trials

• Communicating trial progress, outcomes, and insights internally

• Identifying opportunities to improve trial processes, workflows, and customer journeys

We are looking for someone who

• Has experience in similar role

• Is highly organised and comfortable managing multiple activities simultaneously

• Communicates clearly and professionally, both verbally and in writing

• Is proactive, detail-oriented, and solution-focused

• Enjoys collaborating across teams and working in a fast-paced environment

• Is comfortable working in CRM/ERP systems (experience with Salesforce and/or Dynamics is a plus)

• Is fluent in English; Swedish is a merit

For this recruitment, we place great emphasis on your personal qualities, as they are key to your success in the role and within the company. We understand that no one knows everything from day one — what matters most is your willingness to learn. Therefore, we are looking for someone who is structured and organised, proactive and communicative, and enjoys collaborating across teams to deliver a great customer experience. You are also detail-oriented in your work and service-minded in your interactions with customers and colleagues.

Additional information

Start: asap

Location: Stockholm

Extent: Full-time

Form of employment: Consulting assignment via Wrknest, with the possibility of extension

About the client

The client develops assistive technology that enables people to communicate and live more independently. Their work is driven by a clear sense of purpose and characterized by collaboration. This is a meaningful role in an environment where learning and teamwork go hand in hand.

About Wrknest

At Wrknest, we challenge traditional recruitment practices. Our mission is to identify potential beyond the CV by focusing on upskilling and adaptability. We work to connect talents with exciting opportunities in today’s fast-evolving digital landscape. Learn more at www.wrknest.se.