Collaborate with the Product Owner and business stakeholders to understand new requirements and translate them into technical designs and MES system solutions.
Work closely with onsite production teams to understand manufacturing process flows, shop-floor operations, and system usage in a real production environment.
Design, develop, configure, and enhance MES functionalities in alignment with business and production needs.
Provide direct support to production operators and shift leaders by analyzing and resolving MES-related issues impacting manufacturing operations.
Communicate functional and technical requirements clearly to offshore development teams and actively support development, unit testing, integration testing, and user acceptance testing (UAT).
Participate in discussions with business teams to identify opportunities for process optimization, system improvements, and automation within the MES landscape.
Be present at the production site during major MES deployments, upgrades, and rollouts to ensure smooth go-live and system stability.
Provide post-deployment hyper-care, ensuring prompt issue resolution, system performance monitoring, and user support.
Handle incident and problem management related to MES applications, including detailed root cause analysis (RCA) and implementation of corrective and preventive actions.
Act as a key liaison between business users, production teams, and offshore developers to ensure effective communication, alignment, and timely delivery of MES solutions.