Arbetsbeskrivning

A great opportunity to shape the future of technical service for a global leader in medical technology! We’re looking for a strategic leader to own and elevate our global technical service function—covering everything from technical onboarding and lifecycle support to repair, maintenance, and connected device monitoring. In this role, you will lead a small global expert team and provide leadership and direction to regional service organizations worldwide, ensuring world-class support and transforming service into a value-driven business. What you’ll do • Define and implement the global service strategy, operating model, and standards. • Build scalable processes, tools, and systems for technical support, escalation, and preventive actions. • Guide, develop and enable regional teams to deliver consistent, high-quality service across all markets based on the agreed KPI’s. • Collaborate closely with R&D Technical Product Managers to feed field insights into product improvements and prioritization. • Work with IT/Digital to integrate connected monitoring and predictive service capabilities. • Develop service offerings that create customer value and drive business growth. What you bring • 10+ years in global technical service for medical devices or high-tech regulated industries. • Experience with connected/cloud-enabled solutions and digital service tools. • Proven ability to lead across regions and influence cross-functional teams. • Strategic mindset with operational execution and customer focus. Why join us? You’ll have full ownership of this critical global function and shape how we support customers and grow service as a business. This is a high-impact role at the intersection of technology, operations, and customer experience—perfect for a leader who thrives on building scalable solutions and driving innovation. Reporting to COO, Located Mölnlycke. To apply, please submit your resume, and any other relevant materials. We look forward to hearing from you. Please note that we work with continuous recruitment. More About Us Breas Medical is a global company headquartered in Sweden, with over 30 years of expertise in ventilation, airway clearance and sleep solutions. We are passionate experts dedicated to respiratory care, with unwavering focus on the patient and the caregiver, delivering high quality and reliable products. We respond to your changing needs with agility, and while growing globally, we take customer care personally. Our solutions cover a broad range of devices, consumables, service solutions, educational & training programs, and comprehensive connectivity capabilities to improve the quality of life of patients, from hospital to home. Breas Medical employs over 300 people globally. Our solutions reach 50 counties around the world, and we manufacture our product in four countries, China, UK, Sweden, and the US. Find out more about Breas: educationbybreas.com breas.com or check out our channel on Twitter, LinkedIn, or Facebook.