Arbetsbeskrivning

Professional Galaxy is an IT and technology consulting company that provides highly specialized expertise within IT, software development, SAP, purchasing, electronics and mechanical design. We collaborate with experienced senior experts and deliver strategic value-creating expertise to some of Sweden's most complex and analytically demanding projects. Our focus is always on high quality, professionalism and clear, measurable results.

Are you the right person for the assignment, or do you want to recommend a strong candidate? Do not hesitate to contact us.

Apply today, selection and interviews are ongoing.

We are now looking for a Product Manager for one of our clients.

About Client

We are transforming customer service, and we’re looking for an experience Product Manager to help lead the way. You’ll drive digital-first support powered by self-service tools, Gen AI chatbots, AI agents, and Agentic AI - making it easier for customers to help themselves while reserving human support for the moments that matter most.

What you’ll do:

Shape the next-generation support experience, from discovery to delivery and iteration. Translate customer and business needs into clear product requirements and priorities. Collaborate with UX, engineering, analytics, and stakeholders to launch seamless digital experiences. Define, track, and optimize key success metrics like deflection rate, CSAT, and chat adoption. Use experimentation and customer insights to inform strategic decisions and product improvements.

Who you are:

Experienced Product Manager with a digital background, ideally in Retail, AI or customer support. Strong communicator and collaborator who thrives in cross-functional teams. Customer-focused problem-solver with a data-informed mindset and ability to prioritize impact. Comfortable with ambiguity, agile processes, and continuous improvement. Curious and proactive—always looking for smarter ways to serve customers and enhance the team’s ways of working. Why you’ll love it: You’ll join a global, cross-functional team dedicated to delivering exceptional digital support. You’ll work with diverse expertise in Product Design, Analytics, and Engineering, shaping a service that sets the standard for digital customer experience.

Duration: 2026-02-02to 2026-09-30

Location: Stockholm

Application Deadline: 2026-01-30

Please apply directly through our system with:

- Your updated CV

- Availability to start the assignment

In the motivation, describe why you are suitable for this assignment - refer to previous consulting assignments, employment, education and personal qualities.

Please note: We do not accept any applications through mail. All applications have to be sent through the portal to be valid.

Offer continuously: Please note that for this role we offer continuously. That means that we sometimes remove the assignments before the deadline. If you are interested, we recommend that you apply immediately.