Arbetsbeskrivning

Are you passionate about smart technology and delivering world-class technical support? Join us in empowering global telecom operators and retail brands with cutting-edge solutions in AI-driven home connectivity and entertainment.

Our client, a well-established international technology company (founded in 2003), is a key innovator in the AI entertainment, AI connectivity, and smart home ecosystem fields. To support their expansion in the Nordic region, we are now looking for a Technical Support Engineer to join their growing Stockholm-based team.

• Provide technical support for networking and multimedia products (NetCom as primary, OTT as secondary), including issue analysis, explanation, and coordination with internal teams.
• Conduct on-site User Acceptance Testing (UAT) for product upgrades.
• Assist with project solution design, technical consultation, onsite troubleshooting, and root cause analysis.
• Maintain strong relationships with client technical teams and offer tailored technical solutions based on feedback.
• Lead product demonstrations, including demo environment setup and in-person explanation.
• Manage customer complaints and offer support throughout the full product lifecycle.
• Gather reported issues from clients, organize internal reviews, and prepare resolution reports/documents.

• Bachelor's degree or higher from an accredited institution.
• Basic Linux operating skills required.
• Technical certifications (e.g., networking or systems-related) are a strong plus.
• Strong PC literacy and hands-on technical mindset.
• Fluent in both English and Mandarin (spoken and written) — required for communication with international teams and clients.
• Excellent communication skills and ability to explain complex concepts clearly.

This role is based in Stockholm, Sweden. A hybrid work model is available, with flexibility to work from home when not needed onsite for client visits or technical testing.