Arbetsbeskrivning

Norwegian-speaking Customer Support Representative (Temporary role)

Would you like to work in an international environment where you’ll make a difference every day? We are looking for game-changers to join us as we innovate for individuals and develop the world’s most advanced assistive solutions.

At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.

Position Overview

We are looking for a Norwegian-speaking Customer Support Specialist to join our Customer Support team. In this role, you will play a key part in providing exceptional support to our customers, ensuring their inquiries are handled efficiently and professionally. You will collaborate closely with internal teams to enhance customer experience and contribute to the overall success of our support operations.

This is a temporary role (approx. 1 year) based on-site at Permobil's brand new cutting-edge innovation center in Birsta, Sundsvall, or at our office in Stockholm (Spånga).

Your Responsibilities:

• Handling general Customer Enquiries from Customers, Users or other relevant stakeholders internally and externally, such as order management, claims and returns, warranty, tracking of orders, invoicing and cash collections in one or several markets,
• Order Management,
• Conduction of other administrative work in alignment with the EMEA Customer Support,
• Support process improvement and implementations withing the area,
• Sales activities where applicable.

To succeed in this role you have:

• Degree in Business Administration, Engineering, Finance or other relevant educational background,
• Experience from similar position; medtech industry experience is meriting,
• Good IT-skills; experience from D365 would be an advantage,
• Fluency in English and Norwegian; additional languages besides local language would be an advantage,
• Passion for Customers and delivering outstanding customer service,
• Clear communication skills and ability to show empathy and use a positive language.

Who are you:

You are a proactive and results-driven professional with a strong sense of responsibility. You have a proven track record of identifying opportunities and turning them into action. In a complex, international environment, you excel at structuring and prioritizing tasks while managing various stakeholders effectively. Your flexibility allows you to navigate fluctuating workloads with ease, ensuring that challenges are met with resilience and adaptability.

Why is Permobil the next step for you?

• You’ll make a difference. Every day.
• Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people’s lives.
• You’ll make your mark as part of our future.
• We collaborate with colleagues across borders to Innovate for Individuals. The impact you make personally could lead change around the world.
• You’ll feel welcome from day one.
• We’re known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone at Permobil cares as much as you do about making a positive difference.

Application Process

We will conduct selection continuously so send us your application today or before April 20th at the latest!

Permobil is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals.

For more information about the position, please contact Andreas Sjölander, Customer Support Manager, [email protected]

For information about the recruitment process, please contact Zivile Mitkute, Talent Acquisition Partner, [email protected]

Please respect that we do not wish recruitment assistance or advertising, we decline calls from recruitment and advertising providers.

More about Permobil

Permobil founder Dr. Per Uddén believed that helping people achieve the greatest level of independence is a basic human right and, for over 50 years, Permobil has held fast to that belief. Permobil is a global leader in advanced rehabilitation technology, passionate about better understanding our users’ needs and improving their quality of life through state-of-the-art healthcare solutions. Today, those solutions include power wheelchairs, seating and positioning products, power assist, and manual wheelchairs.

Permobil is part of Patricia Industries, a subsidiary of Investor AB, and is headquartered in Sweden. Permobil has 2 000 team members in 18 countries around the world. For more information regarding the company’s storied history and complete product line, visit permobil.com.

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