Arbetsbeskrivning

Company Description

At IKEA, we are deeply committed to transforming our digital capabilities to enhance our operational efficiency and innovation. As we continue to expand development and operations of our digital landscape, we need passionate colleagues who are adept at and excited about operating and optimising the digital products that deliver significant value as well as supporting our many users. If you are ready to lead in this assignment, develop, support and grow within a vibrant and dynamic environment, we invite you to join us as a Digital Product Specialist in our Learning Technology team.

About the area

Core Business Retail Concept is assigned to protect, expand, and develop the IKEA Concept and the IKEA Brand in existing and new markets. This includes sharing IKEA knowledge and learning across the franchise system.

Retail Concept consists of the following five areas: Brand & Marketing, Expansion, Learning, Retail Concept Operations and Retail Experience.

The Learning Technology area within Retail Concept Operations at IKEA is focused on developing and implementing cutting-edge digital solutions to support lifelong learning for our co-workers worldwide. By integrating technology, data, and user insights, we aim to create an engaging and effective learning environment that supports professional growth and operational excellence.

Job Description

In your job as a Product Specialist you will support the global operations of our tools and platforms used in the learning content authoring process and provide guidance to users across the organisation. This role is critical to ensuring efficient operation for learning solutions production, driving business optimisations, managing support and requests, and enhancing product and platform usage to support learning and development at scale.

Your Impact

As the Product Specialist – Authoring tools and platforms, you will:

• Support Global Operations: Act as a key point of contact for learning content designers and producers , providing guidance, troubleshooting, and support to ensure effective usage across the organisation.
• Drive Product and Platform Optimisations: Identify and lead initiatives to improve the efficiency and effectiveness of the authoring tools.
• Manage Requests and Releases: Manage access requests, ensuring timely resolution of issues, and coordinate release management processes, including collaborating with the community lead to communicate and plan for training for new features.
• Enhance Usage: Analyse usage patterns and collaborate with stakeholders to implement solutions that optimise and expand the authoring tools’ impact.
• Foster Collaboration: Work closely with global and local users operations with organisational goals and business needs.

Key Responsibilities

• Provide operational support to global superusers and administrators to ensure smooth product and platform functionality.
• Lead request management, addressing issues promptly and coordinating with technical teams for resolution.
• Support the release process for updates, including testing, documentation, and communication of new features.
• Conduct regular audits and usage analyses to identify opportunities for improvement and optimisation.
• Act as a subject matter expert for the tools, sharing knowledge and best practices with superusers and stakeholders.
• Take initiative to propose and implement enhancements that drive system efficiency and user satisfaction.
• Collaborate with global and local teams to align operations with the needs of the business and learning objectives.

As a key member of the learning technology team, you will use your deep understanding of the learning content creation process and your hands-on experience in the existing authoring tools to identify improvement opportunities, take initiative to optimise usage, and lead operational processes to deliver impactful results.

About you:

You are passionate about enabling the development of our co-workers through digital capabilities. You thrive on building the knowledge and skills around technology for its users. You are data driven and have an understanding of agile methodologies.

To be successful in this role, the following knowledge, skills and experiences would be valuable

• A minimum of 5-year experience in designing and producing learning content through digital tools
• At least 3-years experience with the Articulate suite and a plus with experience in other authoring tools
• Experience with learning content management systems (LCMS)
• Understanding of LCMS, LMS, and LXP platforms and how learning content is structured, published, and maintained across these systems
• Strong knowledge of instructional design principles, SCORM/xAPI standards, and accessibility guidelines
• Understanding of request management, release management, and optimizing for diverse user groups
• Proactive mindset with the ability to take initiative, identify improvement areas, and lead optimization efforts
• Strong collaboration and communication skills, with the ability to support and guide users across different regions and functions
• Analytical skills to assess system usage and identify actionable insights for improvement
• Understanding of data analytics and experience in data drive decision making

Additional Information

This role is full-time (40hours per week) and based in Malmö, Sweden. This role sits in Product Area Learning Technologies in Retail Concept Operations and reports to Product Area Manager. If you have questions about the recruitment process, please connect with Jamila via [email protected].

Interested? Submit your CV and let us know why you would be a good fit for this role, in English, by 3rd of April 2025.

At IKEA, we are looking for people who believe everyone deserves a seat at the table. You’re welcome no matter where you come from, what you believe, and what you look like. We don’t even care how you have furnished your home. We’re interested in you simply because you’re you. Even if your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. We believe that people’s different perspectives, backgrounds, and personalities make us better at understanding our customers dreams and needs. At IKEA, we’re all on the same project.