Arbetsbeskrivning

The healthcare system is broken. So are people working in healthcare. Doing administration that doesn’t help the patients. Not getting the information they need. Not having the time to be caring. But what really breaks them is that they cannot fulfill their mission: to help people.

We don’t believe that Curoflow can change everything. But we believe that great care is about flow. Easy to work together. Having time for patients. Access to information and expertise. All based on the passion of helping people. But in a broken healthcare system, the people working there can’t get the flow they need to cure, care, enable and save lives. It’s time to change that. It’s time to bring back the flow in healthcare. Curoflow is a healthcare operating system, setting the standard in terms of being user-friendly, highly adaptable, and enabling effectiveness on a completely new level.

Curoflow platform, the B2B software as a service was founded in late 2020 and we’ve been in commercial phase for 2,5 years. Our customers are based across Sweden, UK, Denmark, Spain, Switzerland, UAE and Greece and more are joining every week. This demand has led us to needing your help!

We don’t do things the way many does. You will notice this when you meet our team. We are a tight group of 24 individuals striving to make global impact in a financially sustainable way. We are determined to reshape healthcare and to challenge legacy software providers!

We see the customer department at Curoflow as something unique, with the potential to be extremely powerful. When working at Curoflow, you will not only join a mission that will impact millions of lives - you will also have the luxury of getting stuck in, defining a modern B2B company.

And let’s be honest. Curoflow is a start-up. If you’re looking for a hefty pay rise or a strict 9-5 job, Curoflow is not for you. We want people who are willing to give that bit extra and in return get that bit extra in terms of stock options, a good salary, the possibilities to grow within the company and a fantastic mission to join.

You will have the co-responsibility of driving the customer and sales departments to reach goals as well as ensuring customer satisfaction and growth. We believe that a brilliant person with the right ambition can really leverage their time at Curoflow. We are growing fast, and with us, so can you.

Role responsibilities

As a Customer Success Specialist at Curoflow, your primary responsibility will be to ensure that our customers receive the best possible service. You will manage customer accounts and develop strong relationships with key clients to identify new opportunities for growth and retention of existing customers. You will focus on aligning sales objectives with overall business goals, ensuring that our sales strategies are in line with the company's vision and values.

• You will be responsible for developing and maintaining strong relationships with our key customers and that any issues are resolved promptly.
• You will be the primary point of contact for many of our customers and will work closely with them to understand their needs and identify opportunities for growth when possible.
• You will analyze customer data to make informed decisions about sales strategies. You will identify trends and patterns in customer behavior and develop strategies for increasing customer engagement and retention.
• You will be responsible for onboarding new customers, make sure that their first months run smoothly and that they stay happy and satisfied.
• You will be involved in prospect meetings as a product specialist, working as part of our sales team conducting demos, all according to our demo framework.
• You will have a varying day-to-day where you will set your own limits. With us you can become anything you set your goals at!

To be successful in this role, you will need to have excellent communication skills, strong analytical skills, and a deep understanding of customer needs and preferences – that’s why we are looking for someone with a background in healthcare. You should also be a strategic thinker, able to develop and execute strategies that align with the company's overall business goals. We are looking for someone who is passionate about customer success and sales and who is committed to delivering exceptional service to our customers. You are a perfectionist, making our customers success, your own. Lastly, you are a self-starter who is driven by results and who is looking for an exciting challenge.

Role requirements

• Licensed nurse, physiotherapist or occupational therapist with at least 2 years of experience working within healthcare.
• Fluent in Swedish and English, both written and verbally. Additional languages such as Spanish or German is a merit.
• Experience from and a proven track record of being a hard worker, not afraid of getting stuck in and going the extra mile.
• Experience of working in customer centric role, prior to or after having worked within healthcare.
• Tech-savvy with the ability to learn quickly.
• A person that enjoys being in the details, organized, not letting anything fall between the cracks.
• You have the ability to take action and the confidence that you will make an instant impact. You understand that at a start/scale-up, you won’t have everything in place and that you are responsible for improving both value and existing and non-existing processes.
• Analytical and data/insights driven in what you do.
• Great communicator, social and a people-person making others feel comfortable in your company

Working conditions

• Full time
• Location: Stockholm, Scheelegatan
• Work from home policy: 1 day/week (we really enjoy being at the office)
• Benefits besides salary include, wellness grants, occupational pension, flexible working hours and the possibility of receiving qualified employee stock options (that are really beneficial).

We look forward to your application!