Arbetsbeskrivning

Start your journey in Athens, a city where past and present thrive together. As a Customer Advisor, enjoy delivering exceptional service while soaking in the Mediterranean charm, breathtaking sites, and vibrant culture!

In this role, you’ll lead a team of content moderators for a top Social Network platform, providing coaching, motivation, and guidance to help them excel. You’ll play a key role in developing your team’s skills and ensuring they succeed in a dynamic and rewarding environment.

Your key responsibilities:

Team Management: Supervise a team of content moderators, ensuring the review and moderation of user-generated content (text, images, videos) on the platform.

Performance Monitoring: Continuously monitor team performance against KPIs, addressing any shortfalls and ensuring targets are met.

Coaching & Development: Coach, motivate, and develop Advisors, providing continuous skill development and career growth opportunities.

Recognition & Motivation: Recognize and reward outstanding team performance, ensuring alignment with company values and mission.

Issue Resolution: Communicate client/campaign issues to the Operations Manager and take appropriate actions to improve client satisfaction.

Benefits for you:

Accommodation support: Help with the relocation process and free accommodation provided for the first month!

Competitive Wages: Enjoy very competitive pay and job stability.

Training: Fully paid training to set you up for success.

Healthcare: Access private healthcare for peace of mind.

Growth Opportunities: Continuous learning and career development.

Diverse Culture: Work in a safe, friendly, diverse, and tech-driven environment.

Team Spirit & Wellness Program: Join an international team with celebrations, skill-building initiatives, and team events, while enjoying the EverBetter wellness program, including an on-site fitness room and a personal trainer.

The perfect candidate for us:

• Proficient level in German (C2)
• Good English (at least C1) both verbal and written
• Excellent attention to detail and ability to identify subtle nuances in content that may violate policies.
• High Level of Self-Motivation and Analytical Thinking
• Above average target achievement in the most important project KPIs.
• EU Citizenship or Valid Work Permit for Greece
• Education: Preferably a College Degree and/or Related Work Experience

About our client:

With 170,000 associates worldwide, our client powers the best experiences for over 750 of the world’s leading digital-first brands. Using innovative solutions, advanced technology, and expert support, they ensure smooth and meaningful interactions while meeting the unique needs of their clients on a global scale.