Arbetsbeskrivning

Get an idea of the role

We are seeking an experienced Platform owner to focus on ServiceNow platform. The idea of the role is to be responsible for the platform on a high level, work on the strategy ensuring that we are utilizing the platform in the best way possible and getting the most possible value from the platform. You will also be responsible for the budget and coordination to see if ServiceNow can be implemented in other parts of the company. You also want to ensure that the development of the platform is progressing in the different modules that we are using.

• Lead strategic, tactical and operational meetings to ensure a governance of the platform in the short and longterm
• Manage and plan the budget and costs related to the platform
• Collaborate with cross-functional teams to drive initiatives that improve service delivery and user experience.
• Manage risks and establish processes to ensure the security and efficiency of the platform.
• Conduct regular reviews and audits to ensure platform optimisation and compliance.
• Lead training sessions and workshops to enhance user knowledge and adoption of the platform.
• Take initiative and coordinate sessions with parts of the organization where we see that the platform can add a value and/or where we can improve the platform
• Plan and implement optimization in processes and find possibilities for automization

On a personal level

You are driven by a passion for ServiceNow platform, with a keen eye for detail and a proactive approach to problem-solving. Your ability to communicate effectively with both technical and non-technical teams is crucial to the role. A results-oriented mindset with a focus on delivering value to users and the business will drive your success in this position.

Qualifications and Skills

• Proven experience managing and operating a Service Now platform or similar ITSM tools.
• Strong analytical skills, with experience in data analysis and process optimisation.
• Excellent understanding of ITIL processes and best practices.
• Project management skills with the ability to manage multiple priorities effectively.
• Excellent communication and interpersonal skills.

Important information

On final candidates, we carry out a detailed background check via an external company

More than a job

Resurs is a leading bank in the Nordics with a simple philosophy: we want to create balance in people’s personal finances. On that foundation, we develop offers and services within loans, savings and payments for retail and e-commerce that are based on people’s everyday lives, and that will create long-term value for our customers. And for society. Today, we have a customer base of slightly more than 6 million customers and around 650 employees in the Nordic region.Apply today!

Don’t wait to send in your application - selection, and interviews take place on an ongoing basis and the position may be filled before the last advertising date. We look forward to hearing from you!

*In this recruitment process, the supplier is solely responsible for the personal data they collect and process. Resurs is solely responsible for the personal data processed by us in the recruitment process.#LI-LN1