Arbetsbeskrivning

We are looking for a Junior Customer Care Agent for a global company in Gothenburg. Start in January, 6 months contract to begin with, possibility of extension after that.

What You’ll Do:

As a Customer Care Specialist your responsibility is to consistently deliver an outstanding, personal customer experience addressing the needs of current and future consumers across the shopping and ownership journey. As a brand ambassador your customer-facing role is crucial in supporting our mission to improve the society we live in and bring our brand promise to life. You will get the opportunity to get insights and learn so much both about the consumers and the products which could be highly valuable if you like to build a future career within the company.

In this role you will communicate with consumers based on their needs via phone, email, chat and social media to understand their inquiry/issue and communicate a viable solution with a high service level. You will also coordinate towing and roadside services for car owners having breakdown. Another part is also to manage lead generation, delegation and follow-up of leads to ensure that they are being utilized effectively. It is important to prioritize and escalate our customers' feedback and feature requests to the relevant internal teams. Your role includes to continuously and actively identify, propose and drive activities with stakeholders within and outside Customer Care to further improve quality and efficiency in our processes

What They’re Looking For:

• Genuine interest in providing excellent customer service and is motivated by working in a fast-paced, dynamic team facing challenges in an optimistic way and learn new things.
• Previous experience within customer care operations and/or customer service from sales-oriented brands. We believe that you know how to work with CRM systems and are proficient with use of technology and software.
• Excellent oral and written communication skills in Swedish and English.
• Ability to work also evening hours, weekends and holidays, we are available for our consumers when they need us.

Experience is important, but personality is key!

Soft Skills:

• Humble and respectful of others, a curious listener, eager to support and find the best possible solution for every unique consumer. Truly customer focused and dedicated to exceeding expectations and come up with new innovative solutions when needed.
• Interest to learn and to be able to understand and clearly convey brand, business and technical concepts in a simple way.
• Working in a collaboratively environment showing strong communication skills. Passion for people is important, passion for cars is a bonus.

This is a full-time consultant position through Incluso in Gothenburg. Start is in January, 6 months limited contract to begin with, possibility of extension after that.

Please submit your CV and cover letter as soon as possible since we will review the applications on an on-going basis.

For more information about this role, please contact Marianne Nilsson, recruiter at Incluso.