With our world-leading software and services, IAR enhance developer productivity in embedded development and security, empowering customers globally to innovate and secure today's products and tomorrow's innovations. As an Embedded Software Support Engineer, help us empower embedded developers worldwide, assisting them in overcoming technical challenges and ensuring they make the most out of our products.
More than just support: A deep dive into technical challenges
You will become part of our EMEA Technical Support team, which is part of IAR's global Customer Success organization. This is an opportunity to dive deep into technical challenges alongside a team that has a passion for technology, problem-solving, and customer service, as well as they enjoy our daily afternoon fika, where we discuss everything from technical insights to weekend plans.
At IAR, our Technical Support team is unique. Here, experienced engineers, some with backgrounds as developers, work together, meaning they truly understand the real challenges our customers face. Along with your team, you’ll have the chance to apply and further develop your technical knowledge while making a difference for embedded developers around the world.
As Technical Support Engineer at IAR…
You will work closely with our customers, who are embedded developers, to help them overcome technical challenges and enhance their projects using our technology– always with the goal of creating genuine customer success.
Your main focus will be on handling first-line customer contact and conducting technical investigations in Back Office, primarily via email, but you will also have e-meetings with customers when required. You will monitor support requests from IAR’s customers, diagnose issues, and work towards resolutions. In addition, you will ensure compliance with the support and update agreement (SUA) by conducting error investigations, reporting bugs, and creating and delivering technical materials and additional services to our customers.
You get the chance to collaborate with various teams within IAR, especially in projects like IAR Embedded Academy, where we provide our customers with the training and tools they need to enhance their use of our products. By combining your technical focus with a strong service mindset, you will have the opportunity to influence how we deliver value to our customers and ensure their success.
We think you have:
A bonus if you have:
Your future at IAR
Many of our support engineers have historically advanced to join our engineering teams, leveraging the technical expertise and customer insights gained in the support role.
We encourage and support internal growth, and you will have the chance to explore opportunities within the company and we welcome and value your aspirations. At IAR, you will not only develop your skills but also have the opportunity to shape your own career path.
Apply today!
Interviews are being conducted continuously, so please apply today! If you have any questions about the role or the process, don't hesitate to contact Linnéa Sjuls at [email protected].
We look forward to hearing from you!