Arbetsbeskrivning

DUTIES AND RESPONSIBILITIES:

• Conduct product, process,behavior, motivation & soft skills training
• Design training content, consult stakeholders to find a suitable schedule for the training and impart training on product, service, processes systems, soft skills and mock call certification
• Handle on floor training batches
• Coordinate refresher trainings
• Support operations during transitions of various processes by ensuring that delivery teams are capable of meeting required KPI
• Conduct monthly client calibrations sessions
• Prepare and administer periodic performance reviews for agents
• Track learning progress of agents and react to training needs
• Provide Improvement suggestions around training delivery/content/deployment

REQUIREMENTS:

• Excellent verbal and written communication in C1 Swedish and B2 English
• BPO/call centre experience in the same/similar role
• Fintech experience would be a great asset
• College or vocational school graduate, or possess comparable work experience
• Excellent public speaking skills
• Willing to relocate to Riga or already residing there
• Ability to maintain a solution-oriented approach
• Effective time management skills
• Availability to work 8 hours shifts within time frame of 9 AM - 9 PM Monday - Sunday
• Understanding of effective training methodologies and tools
• Flexibility/ownership and the ability to handle work under pressure, within challenging environment and with tight delivery timelines
• Excellent problem solving capabilities and lateral thinking skills
• Understanding of the business situations and capability to address issues

OFFER:

• Relocation support
• Paid startup training and professional development sessions
• A dynamic and diverse job in a pleasant and modern environment
• Opportunities for personal and professional development