Arbetsbeskrivning
Discover the feeling of a game-changing career!
Concentrix is a global company specialized in technology and service that supports the brands of the future in over 70+ countries. With some of the world's biggest and best brands, there is a big chance that you've already interacted with one of our 440,000 colleagues at Concentrix, without even knowing it! Our employees deliver the next generation of customer experience and help companies create better relationships with their customers.
If you want to grow in your professional role and be inspired, we invite you to apply for the role of travel agent in customer service for SAS, Scandinavia's leading player in the air travel industry. You will be part of a community of employees who support SAS's Danish private customers. For this role, you work at our office in Helsingborg.
About the service
Your daily work consists of providing the best possible customer support to SAS Danish customers via telephone and chat regarding matters concerning flight bookings, products, payment methods (credit, vouchers and loyalty points), accessories for luggage and meals, online service and much more! You provide correct information and can change existing bookings for both time and destination, name change, special service requests (wheelchairs, special assistance, animals) and cancellations. Furthermore, you are an expert in planning and delivering smart solutions to customers in difficult situations (timetable changes, delays and cancellations) by changing the flightbooking and supporting with refunds. You create a strong customer relationship and inform about the client's loyalty program for the best possible experience! The service offers you the opportunity to develop and specialize in areas of knowledge where your expertise can be of value to our clients' premium customers. Through your experience and professional customer service skills, you can excel in your role and create great opportunities for you and for SAS!
We are looking for you
You are proactive and an expert at listening and always take the customers' needs into account. You are positive and energetic by nature and always strive to provide the best possible customer service with your professionalism and dedication. You have good social skills and can express yourself well both orally and in writing in Danish and English. You enjoy independent tasks and have the ability to quickly adapt to changes and handle stressful situations with a calm character. You have good computer skills and handling of administrative tasks, such as registration in computer systems.
- You speak and write fluent Danish (C1) and English (B2)
- You can work weekdays 07:00-19:00 and holidays 09:00-18:00
- You can work on site in our office in Helsingborg
- You are at least 18 years old
- You have a good computer skills
- Experience in customer service and/or in the travel industry is a big advantage!
Your benefits
Career and personal development!
We will make sure that you get the right training from the start through a solid basic training of 7 weeks, which include theoretical and practical training. Furthermore, you'll work with modern equipment and receive continuous support in order for you to succeed in your new role! At Concentrix, there are also career opportunities - approximately 80% of our leaders and managers have been promoted internally!
- Total 7 week training period.
- Collective agreement with the Union.
- The chance to be involved right from the start with a brand new, amazing team!
- Close to the central station in Helsingborg.
- 25 days annual paid holiday, wellness allowance of SEK 3,500/year and other outstanding staff benefits, incl. a pension system.
- A wonderful company culture in an inspiring and open work environment.
- Good career opportunities to develop internally!
Details of the service:
Start date: 2025-01-13
Form of employment: Permanent employment with a 6-month probationary period, employment rate 100%.
Working hours: Monday - Friday: 07:00-19:00 and Saturday - Sunday: 09:00-18:00 (your working hours will be arranged in shifts at specified opening hours of 40h/week).
Workplace: Concentrix office in Helsingborg at Rönnowsgatan 8C.
Does this sound interesting to you? Selection and employment are ongoing, so apply today!