Arbetsbeskrivning

How would you feel if your office was nestled in the heart of a city known for its warm, welcoming atmosphere and rich history? Picture yourself in Dublin, where cobblestone streets lead to cozy pubs, stunning architecture, and lush green parks, all within reach.

With a bustling arts scene, vibrant nightlife, and a growing tech industry, Dublin is a captivating city that blends modern energy with old-world charm. There’s always something to explore—from the iconic River Liffey to historic landmarks and festivals that draw people from around the world.

Come join our dynamic Customer Care team in Dublin and experience everything this exciting city has to offer!

Our client

Our client is a global leader in outsourcing, providing customer acquisition management, customer care, technical support, debt collection, and social media services. They operate in 88 countries, serving 170 markets, and have 420.000 employees worldwide. You will be part of an extremely driven team in awesome Ireland!

Job Description

As a Customer Support Agent, your role is, together with your team, to handle customer issues in a friendly, effective and professional manner via e-mail, chat, and phone.

• Be creative, friendly, and solution-oriented with customers and colleagues
• Understand the need to meet expectations, rise above them, and go that extra mile for customers
• Show a flexible approach to working in a changing and fast-growing environment.
• Work with some of the world's most respected brands

Requirements

• Being fluent (C2 level) in the Danish language
• Good knowledge of English (B1-B2 level) required
• Computer skills (basic skills mandatory, advanced skills like coding preferential)
• Good analytic skills and logical thinking
• Excellent communication skills: verbal, written, listening skills
• Proactive and quick learner, able to adapt and to continuously evolving needs to help clients grow their business on the advertising platform
• Ability to multitask and work under pressure
• EU citizenship or work permit for Ireland

What you are offered

• Complete relocation package that includes: refunded airline ticket + free accommodation in their company apartmentthroughout the employment
• Fixed monthly salary + bonus
• A contract focused on a long-term relationship
• Private Health Insurance
• Professional growth & development opportunities
• Special HR team organizing events, sports tournaments, parties & trips

Benefits of Ireland

Living in Ireland offers a range of benefits: a friendly and welcoming culture, breathtaking landscapes from rolling green hills to dramatic coastlines, and a strong economy with abundant job opportunities. Ireland is known for its safety, low crime rate, and high quality of life.

Healthcare and education are well-developed, and residents benefit from access to the EU market and international travel options. English is the primary language, so newcomers can quickly feel at home without needing to learn another language.

Irish employers often prioritize work-life balance and, in many cases, provide perks like health insurance and pension contributions. Some employers also offer meal allowances or subsidies, helping to make daily expenses more affordable.