Arbetsbeskrivning

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description:

We are looking for a Senior IT Service Manager Supply Chain to join our dynamic team.

What you will work on:

• Lead and oversee the delivery of IT services, ensuring consistent and reliable performance aligned with business objectives
• Monitor service levels, manage incidents and issues, and proactively identify areas for service improvement
• Implement process improvements and promote the adoption of best practices to optimize IT service delivery continuously
• Manage budgets, optimize expenses, and identify cost-saving opportunities
• Engage with stakeholders, manage expectations, and maintain a strong customer focus in service management

What you bring:

• Solid experience in IT service management
• Strong technical understanding of applications and their functions to bridge the gap between suppliers and the business
• Experience in IT environments with large transaction volumes
• Knowledge of relevant frameworks (e.g., ITIL, Agile, Scrum) and tools (e.g., Jira, Confluence)
• Good insight into industry trends and development opportunities in IT, including best practices
• Fluent in Swedish and English, both spoken and written